Job Description
Hindustan Unilever Limited
Customer Service Manager - Remote Work
Hindustan Unilever Limited • Mumbai, Maharashtra • via GrabJobs
14 hours ago
₹66,452–₹8+,710 a month
Part-time
Apply directly on GrabJobs
Job description
• Job Title: Customer Service Manager - Remote Work
• Company: Hindustan Unilever Limited
• Location: Delhi, Delhi, IN
• Job Type: Part-Time
• Seniority: Mid-to-Senior Level
• Years of Experience: 7+
• Application Deadline: 2026-0+-28
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• About Hindustan Unilever Limited:
Hindustan Unilever Limited (HUL) is one of the largest consumer goods companies in India, dedicated to making sustainable living commonplace. With a diverse portfolio of brands, our mission is to provide quality products that enhance the lives of our consumers. We are committed to innovation and global best practices while fostering a workplace that values collaboration, care, and accountability.
---
• Job Description:
We are seeking a passionate and reliable Customer Service Manager to join our remote team. This part-time role is ideal for an individual who thrives in a dynamic environment and is driven to deliver excellent service to our valued customers. As a Customer Service Manager, you will lead a dedicated team, ensuring the seamless execution of customer service operations while embodying HUL’s commitment to exceptional service and continuous improvement.
---
• Key Responsibilities:
- Team Leadership: Oversee and mentor a team of customer service representatives, providing guidance, support, and professional development opportunities.
- Performance Management: Establish and monitor performance metrics, ensuring team goals align with company standards and contribute to overall customer satisfaction.
- Customer Engagement: Collect feedback from customers, analyze satisfaction levels, and collaborate with cross-functional teams to implement strategies for improvement.
- Process Improvement: Identify areas for process optimization within the customer service function, proposing and developing initiatives to enhance efficiency and service quality.
- Issue Resolution: Handle escalated customer inquiries and complaints, ensuring timely and effective resolutions that foster strong customer relationships.
- Reporting and Analysis: Prepare regular reports on customer service performance and insights, presenting findings to upper management to inform strategic decisions.
- Training & Development: Design and implement training programs for new hires and ongoing learning for current employees to ensure the team remains well-informed on products, policies, and service techniques.
- Collaboration: Work closely with other departments, including sales, marketing, and logistics, to ensure a unified approach to customer experience.
- Technology Utilization: Leverage customer service software and tools to enhance the effectiveness of service delivery, ensuring all digital channels are fully utilized.
---
• Requirements:
• Experience and Education:
- A minimum of 7 years of experience in customer service management, preferably within a consumer goods or retail environment.
- Bachelor's degree in Business Administration, Communications, or a related field.
• Skills and Competencies:
- Reliable & Passionate: A dependable leader focused on fostering a culture of excellence and motivation within the team.
- Time Management: Strong organizational skills, with the ability to prioritize multiple tasks and meet deadlines effectively.
- Cooperation: Demonstrated ability to work collaboratively within a team and across departments to achieve common goals.
- Analytical Thinking: Proficient in data analysis and interpretation to enhance customer experiences and improve service performance.
- Communication: Exceptional verbal and written communication skills, with the ability to interact effectively with diverse audiences.
---
• Benefits:
- Paid Time Off (PTO) to promote a healthy work-life balance.
- Gym membership to encourage physical well-being.
- Life insurance for peace of mind and security.
---
• Working Environment:
At Hindustan Unilever Limited, we believe in fostering a working environment that encourages autonomy and independence. We trust our employees to excel in their roles, providing them with the opportunity to make impactful decisions while supporting their personal and professional growth.
---
• Equal Opportunity Statement:
Hindustan Unilever Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
---
If you meet the requirements and are excited about the opportunity to shape customer experiences at Hindustan Unilever Limited, we encourage you to apply before the deadline of 2026-0+-28.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Customer Service Manager - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Customer Service Manager - Remote Work
Hindustan Unilever Limited • Mumbai, Maharashtra • via GrabJobs
14 hours ago
₹66,452–₹8+,710 a month
Part-time
Apply directly on GrabJobs
Job description
• Job Title: Customer Service Manager - Remote Work
• Company: Hindustan Unilever Limited
• Location: Delhi, Delhi, IN
• Job Type: Part-Time
• Seniority: Mid-to-Senior Level
• Years of Experience: 7+
• Application Deadline: 2026-0+-28
---
• About Hindustan Unilever Limited:
Hindustan Unilever Limited (HUL) is one of the largest consumer goods companies in India, dedicated to making sustainable living commonplace. With a diverse portfolio of brands, our mission is to provide quality products that enhance the lives of our consumers. We are committed to innovation and global best practices while fostering a workplace that values collaboration, care, and accountability.
---
• Job Description:
We are seeking a passionate and reliable Customer Service Manager to join our remote team. This part-time role is ideal for an individual who thrives in a dynamic environment and is driven to deliver excellent service to our valued customers. As a Customer Service Manager, you will lead a dedicated team, ensuring the seamless execution of customer service operations while embodying HUL’s commitment to exceptional service and continuous improvement.
---
• Key Responsibilities:
- Team Leadership: Oversee and mentor a team of customer service representatives, providing guidance, support, and professional development opportunities.
- Performance Management: Establish and monitor performance metrics, ensuring team goals align with company standards and contribute to overall customer satisfaction.
- Customer Engagement: Collect feedback from customers, analyze satisfaction levels, and collaborate with cross-functional teams to implement strategies for improvement.
- Process Improvement: Identify areas for process optimization within the customer service function, proposing and developing initiatives to enhance efficiency and service quality.
- Issue Resolution: Handle escalated customer inquiries and complaints, ensuring timely and effective resolutions that foster strong customer relationships.
- Reporting and Analysis: Prepare regular reports on customer service performance and insights, presenting findings to upper management to inform strategic decisions.
- Training & Development: Design and implement training programs for new hires and ongoing learning for current employees to ensure the team remains well-informed on products, policies, and service techniques.
- Collaboration: Work closely with other departments, including sales, marketing, and logistics, to ensure a unified approach to customer experience.
- Technology Utilization: Leverage customer service software and tools to enhance the effectiveness of service delivery, ensuring all digital channels are fully utilized.
---
• Requirements:
• Experience and Education:
- A minimum of 7 years of experience in customer service management, preferably within a consumer goods or retail environment.
- Bachelor's degree in Business Administration, Communications, or a related field.
• Skills and Competencies:
- Reliable & Passionate: A dependable leader focused on fostering a culture of excellence and motivation within the team.
- Time Management: Strong organizational skills, with the ability to prioritize multiple tasks and meet deadlines effectively.
- Cooperation: Demonstrated ability to work collaboratively within a team and across departments to achieve common goals.
- Analytical Thinking: Proficient in data analysis and interpretation to enhance customer experiences and improve service performance.
- Communication: Exceptional verbal and written communication skills, with the ability to interact effectively with diverse audiences.
---
• Benefits:
- Paid Time Off (PTO) to promote a healthy work-life balance.
- Gym membership to encourage physical well-being.
- Life insurance for peace of mind and security.
---
• Working Environment:
At Hindustan Unilever Limited, we believe in fostering a working environment that encourages autonomy and independence. We trust our employees to excel in their roles, providing them with the opportunity to make impactful decisions while supporting their personal and professional growth.
---
• Equal Opportunity Statement:
Hindustan Unilever Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
---
If you meet the requirements and are excited about the opportunity to shape customer experiences at Hindustan Unilever Limited, we encourage you to apply before the deadline of 2026-0+-28.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Customer Service Manager - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Manager | Remote Work position is now open for candidates interested in the Work from home Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
