CUSTOMER SERVICE OFFICER

Department for Environment and Water

Job reference: 675230

Location: 5000 - ADELAIDE

Job status: Ongoing

Eligibility: Open to Everyone

Purpose-driven work starts here:

Looking to take the next step in your career while making a real difference? Join DEW and help shape a more sustainable, resilient future for South Australia. Explore opportunities where your skills support something bigger.

About the Role:

The Customer Services Officer is the first point of contact for external customers at the Adelaide CBD Customer Service Centre. The role is responsible for delivering a high standard of customer service and provide administrative support that assists in the effective and efficient operations of the centre. The role provides high quality customer service by modelling service excellence behaviours that meet the needs of customers and stakeholders and enhances the corporate profile of the Department. The role contributes to the delivery of customer services projects. The incumbent in the role will be responsible to work with regional staff and other internal stakeholders to deliver project outcomes.

What can we offer you!

Working in an organisation that is contributing to significant environmental outcomes in the great state of South Australia!

Be part of a fun, collaborative and supportive team.

Hybrid working model with flexible working options including work from home available to promote work life balance.

Free entry into DEW managed Parks in South Australia.

Salary Sacrifice Benefits.

Access to our Employee Assistance Program (EAP).

Meaningful and rewarding career.

Contract:

Ongoing

Special Conditions:

May be required to participate in fire management or associated duties.

May be required to undertake work outside of the normal hours of work.

Inter and intrastate and remote area travel may be required, including travel in light aircraft involving occasional overnight absences.

The incumbent will uphold the ethical behaviour and professional integrity standards as contained in the Public Sector Act (200+).

This role has been designated as a Position of Trust pursuant to the standards required in the Australian Government Protective Security Policy Framework. By applying for this role you consent to being screened under the process of obtaining a National Police Clearance (NPC), and to the Department requiring you to obtain an NPC.

Remuneration:

ASO3 $67,58+ min - $72,033 max p.a.

Enquiries to:

Lydia George, Customer Service Coordinator

lydia.george@sa.gov.au

Ph: (08) 842+ +643

Application Instructions:

Applications are to be submitted online through I WORK FOR SA.

Applicants are to submit a pre-employment declaration, CV and letter of application (max. 3 pages) addressing the Technical, Professional/Knowledge and Experience (including qualifications) as outlined in the Role Description.

The Department for Environment and Water is committed to building a diverse and inclusive workplace. We encourage applications from people with diverse backgrounds including all ages and gender identities, Aboriginal and Torres Strait Islander, people with disability, culturally and linguistically diverse and LGBTIQA+.

Applications close: 08/06/2025 11:00 PM

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