Customer Service Officer

Job details

Here’s how the job details align with your profile.

Pay

Up to $31.18 an hour

Job type

Casual

Location

Coburg VIC 3058

Full job description

Free access to gyms, recreation, and aquatics centres across the state!

Greet customers and be the face of the centre!

Up to $31.18 per hour + superannuation + Y Benefits

About the Centre

Coburg Leisure Centre (CLC) is one of six Aquatic and Leisure Facilities within Active Merri-bek. CLC is a year-round facility with a 25-metre heated indoor pool, heated learner's pool and toddler's play pool, spa, sauna and steam room, gym and group fitness classes, as well as child care.

About the Role

As a Customer Service Officer at Coburg Leisure Centre you will be greeting members, responding to enquiries via email, phone or in-person, as well as performing general but important administrative tasks. Our Customer Service Officer's always put the customer experience at the forefront of all interactions with people within the community. Some of your responsibilities will include:

Provide customers with sales solutions when enquiring about memberships and programs

Conduct centre tours with prospective members

Follow up customers and members as required

Promote available programs and services

Accurately receipt, process and balance customer payments

This is a casual position and the hourly rate is up to $31.18 per hour + Superannuation + Y Benefits.

About You

With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and enthusiastic about helping and assisting others.

You will be working alongside our other Customer Service Officers, and will also work closely with Duty Managers to ensure smooth service and running of the facility overall.

Qualifications & Experience

HLTAID009 Provide Cardiopulmonary Resuscitation

HLTAID011 Provide First Aid

Previous experience in a similar role will be advantageous

At the Y Victoria, we are committed to empowering all Children and Young People to feel safe and be safe. As such, we ensure that all of our candidates are appropriately screened (including police check, working with children check and reference checks). To learn more about our commitment to safeguarding children and young people visit victoria.ymca.org.au

Benefits

At the Y Victoria, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

Flexible working and rostering arrangements

Opportunities for career development and growth

Free access to gyms, recreation, and aquatics centres across the state

Free access to the Virtual Y – online health and wellness

How to Apply

Working for the YMCA is a rewarding and challenging experience for those with a positive attitude, zest for life and who seek to contribute to the bigger picture. If this is you, click the Apply button now.

Y Victoria is an equal opportunity employer committed to diversity and social inclusion. We warmly welcome applications from individuals of all backgrounds.

Y Victoria are proud to be a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.