Job Description
Join a supportive team at one of SA’s largest not for profits
Make a difference through exceptional customer service every day
Boost take-home pay with salary packaging & discounts on health, gym, cars.
Be the welcoming voice that connects people to life-changing services and support.
You’ll belong to a supportive, values-driven team that thrives on collaboration, compassion and shared purpose.
So many lives. So many ways. One you.
50,000 lives and counting.
That’s how many South Australians our people support each year.
As one of the state’s leading not-for-profits, we’re making a meaningful impact at scale. From foster care to aged care and everything in between, our services are as diverse as the people and communities we serve - and we’re growing our reach for the future.
It takes a special kind of person to work in this sector. Someone with real compassion and care. Could that person be you?
Apply now to lead meaningful change as a Customer Service Officer, guiding people toward the support they need.
What you’ll do
As a Customer Service Officer, you’ll be the first point of contact for people seeking support across AnglicareSA’s broad range of services. Every call and email you handle is a chance to create a positive experience — guiding individuals and families towards the right assistance with empathy, care, and professionalism.
You’ll thrive in a fast-paced environment where no two days are the same. By listening closely and understanding each person’s needs, you’ll help connect them to services that improve their wellbeing and quality of life.
You’ll be trusted to make a valuable impact by:
Providing exceptional, customer-focused service that builds trust and rapport
Responding to calls and emails with empathy, accuracy, and efficiency
Managing enquiries and referrals to ensure customers access the right support
Collaborating across teams to share knowledge and continuously improve the customer experience
Maintaining accurate records and reporting on customer interactions and outcomes
What you’ll bring
To thrive in this role, you will have:
Demonstrated experience in delivering outstanding customer service or Contact Centre support (at least two years experience)
Excellent interpersonal and communication skills, with empathy and professionalism
Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
Proficiency in Zendesk (or similar), Salesforce and Microsoft Office Suite.
Strong personal resilience, with the ability to confidently handle a high volume of customer calls and remain calm and supportive in challenging situations.
We would also love you to have:
Certificate in Customer Service or Contact Centre Communications ( desirable)
Experience working within the disability and community services sectors, including foster care.
Understanding of NDIS or similar funding structures (desirable)
A collaborative approach and drive to make a meaningful impact in your community
Why AnglicareSA?
Your contribution here matters. We want you to see your impact every day, and we want you to feel valued for it.
Here’s what you can expect in your career at AnglicareSA:
So many lives, right here in SA: Our ripple effect starts with you. Whatever your role, you’ll help find a way forward for the communities you live in and care about. That’s something to be proud of.
So many ways, for our clients and you: We support those in need in so many ways. For you, that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.
So much compassion, and a place to belong: At AnglicareSA, you’ll never feel alone. You’ll lean on and learn from genuine people driven to do good, and you’ll build relationships that last a lifetime.
More to enjoy:
Make your pay go further with salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships
Find a better balance with flexible work options, including working from home, part-time work, compressed working weeks and flexible working hours for some roles
Grow your skills and career with learning programs, professional development pathways, and education assistance
Live and work well with our employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence support, and more
Put your family first with paid parental leave (including superannuation), personal leave to care for family members and additional unpaid leave for caring responsibilities
Our impact starts with you
Join AnglicareSA, and help us change lives and communities.
To apply, simply click the “Apply” button and submit your application by 9.00am on Friday, 3rd April 2026*(direct applications only, no agencies please).
Please note: Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date.
For more information, please contact Claire, Recruitment Business Partner, at [email protected] Please note we do not accept applications via email.
At AnglicareSA, we proudly and gratefully bring together a team that is truly diverse - from lived experiences, to skills and knowledge, to perspectives and personality. We value the benefits this brings to the people who work with us and the communities we serve, and we strive to create a place where everyone - regardless of background and ability - feels they belong. If you require any accommodations to fully participate in our recruitment process, we welcome you to let us know.
We are committed to the employment of First Nations people. Please visit our website for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan.
AnglicareSA is committed to a secure and transparent recruitment process that prioritises the safety of all applicants. We will never request payment, bank account details, or personal identification documents during the early stages of recruitment. Proof of identity may be requested later as part of standard pre-employment checks. To verify the legitimacy of this job advertisement, please refer to our official website or contact our recruitment team directly.
Video
Make a difference through exceptional customer service every day
Boost take-home pay with salary packaging & discounts on health, gym, cars.
Be the welcoming voice that connects people to life-changing services and support.
You’ll belong to a supportive, values-driven team that thrives on collaboration, compassion and shared purpose.
So many lives. So many ways. One you.
50,000 lives and counting.
That’s how many South Australians our people support each year.
As one of the state’s leading not-for-profits, we’re making a meaningful impact at scale. From foster care to aged care and everything in between, our services are as diverse as the people and communities we serve - and we’re growing our reach for the future.
It takes a special kind of person to work in this sector. Someone with real compassion and care. Could that person be you?
Apply now to lead meaningful change as a Customer Service Officer, guiding people toward the support they need.
What you’ll do
As a Customer Service Officer, you’ll be the first point of contact for people seeking support across AnglicareSA’s broad range of services. Every call and email you handle is a chance to create a positive experience — guiding individuals and families towards the right assistance with empathy, care, and professionalism.
You’ll thrive in a fast-paced environment where no two days are the same. By listening closely and understanding each person’s needs, you’ll help connect them to services that improve their wellbeing and quality of life.
You’ll be trusted to make a valuable impact by:
Providing exceptional, customer-focused service that builds trust and rapport
Responding to calls and emails with empathy, accuracy, and efficiency
Managing enquiries and referrals to ensure customers access the right support
Collaborating across teams to share knowledge and continuously improve the customer experience
Maintaining accurate records and reporting on customer interactions and outcomes
What you’ll bring
To thrive in this role, you will have:
Demonstrated experience in delivering outstanding customer service or Contact Centre support (at least two years experience)
Excellent interpersonal and communication skills, with empathy and professionalism
Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
Proficiency in Zendesk (or similar), Salesforce and Microsoft Office Suite.
Strong personal resilience, with the ability to confidently handle a high volume of customer calls and remain calm and supportive in challenging situations.
We would also love you to have:
Certificate in Customer Service or Contact Centre Communications ( desirable)
Experience working within the disability and community services sectors, including foster care.
Understanding of NDIS or similar funding structures (desirable)
A collaborative approach and drive to make a meaningful impact in your community
Why AnglicareSA?
Your contribution here matters. We want you to see your impact every day, and we want you to feel valued for it.
Here’s what you can expect in your career at AnglicareSA:
So many lives, right here in SA: Our ripple effect starts with you. Whatever your role, you’ll help find a way forward for the communities you live in and care about. That’s something to be proud of.
So many ways, for our clients and you: We support those in need in so many ways. For you, that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.
So much compassion, and a place to belong: At AnglicareSA, you’ll never feel alone. You’ll lean on and learn from genuine people driven to do good, and you’ll build relationships that last a lifetime.
More to enjoy:
Make your pay go further with salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships
Find a better balance with flexible work options, including working from home, part-time work, compressed working weeks and flexible working hours for some roles
Grow your skills and career with learning programs, professional development pathways, and education assistance
Live and work well with our employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence support, and more
Put your family first with paid parental leave (including superannuation), personal leave to care for family members and additional unpaid leave for caring responsibilities
Our impact starts with you
Join AnglicareSA, and help us change lives and communities.
To apply, simply click the “Apply” button and submit your application by 9.00am on Friday, 3rd April 2026*(direct applications only, no agencies please).
Please note: Interested applicants are encouraged to apply as soon as possible, as interviews and appointments may occur prior to the closing date.
For more information, please contact Claire, Recruitment Business Partner, at [email protected] Please note we do not accept applications via email.
At AnglicareSA, we proudly and gratefully bring together a team that is truly diverse - from lived experiences, to skills and knowledge, to perspectives and personality. We value the benefits this brings to the people who work with us and the communities we serve, and we strive to create a place where everyone - regardless of background and ability - feels they belong. If you require any accommodations to fully participate in our recruitment process, we welcome you to let us know.
We are committed to the employment of First Nations people. Please visit our website for details on our Aboriginal Services and to access AnglicareSA’s Reconciliation Action Plan.
AnglicareSA is committed to a secure and transparent recruitment process that prioritises the safety of all applicants. We will never request payment, bank account details, or personal identification documents during the early stages of recruitment. Proof of identity may be requested later as part of standard pre-employment checks. To verify the legitimacy of this job advertisement, please refer to our official website or contact our recruitment team directly.
Video
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Officer position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
