Customer Service Officer

💰 $5,040 - $8,064 (Est.) 📍 Acton ⏰ Part Time 🕐 Today

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Acton ACT

50 km


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Metcash logo
Metcash logo
Metcash








At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

Grow your career with tailored development programs
Thrive your way with flexible work options
Make your mark in a high-performing, values-led team

Australian Liquor Marketers (ALM) is the Liquor wholesale division of Metcash. We are the largest wide range wholesaler to the independent liquor trade. Being part of something bigger in the ALM team is all about making a huge difference for the local retailers, businesses and communities we service. And while you’re championing successful independents, the wider Metcash family is behind you with a sea of opportunities to develop yourself, grow your career, and make your mark.


About the Opportunity

This is a great opportunity to provide both administrative and sales support to the ALM Canberra operation in a collaborative and customer-focused team environment. The role has a strong emphasis on invoicing, receipting, claims management, complaint resolution, and identifying upselling opportunities through specific customer channels. You will engage directly with customers to resolve issues efficiently and ensure high service standards are maintained.

This is a part-time role working three days per week (Monday to Wednesday, 8:30am - 4:30pm), offering an excellent work-life balance. Some flexibility is required, as the successful candidate will be expected to increase to five days per week when covering leave within the team. The role will be based out of our Fyshwick warehouse office.


In this Role

Proactively managing individual claims, returns, from notification to closure within required timeframe, working closely with the warehouse supervisor and the customer.
Maintain effective relationships with internal and external customers.
Develop knowledge of warehouse processes, logistics and regional constraints and retail processes to provide detailed information to customers.
100% accuracy required in data entry, covering orders (email, fax & phone), claims (email, fax & phone), customer records and administration.
Manage reception duties and customer communication for the site.
Achieve a sales target each month by identifying sales opportunities to grow existing and new customers through all channels.
Liaise with internal and external stakeholders to develop and execute supplier and customer deals.
Assist in warehouse operations by managing, deal sheets, ullages, and stock adjustments.

You’re Likely a Match If

3+ years’ experience in an administrative role.
Liquor industry experience required but not essential.
Strong attention to detail.
Excellent communication skills, both written and verbal
Skilled in administrative tasks such as filing, report distribution, debt collection related activities.
Experience with SAP to intermediate level.
Experience in MS Excel to intermediate level
What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

Career Growth: Endless learning and development opportunities

Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

Inclusive Culture: Bronze Employer for LGBTQ Inclusion

️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
Mental Health: Gold accreditation by Mental Health Australia

Flexibility: Flex Ready and Family Friendly Workplace accredited


About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.


We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

#INFLA #LI-NS1

We are the largest supplier of liquor to independently owned liquor retailers and the largest broad range liquor wholesaler in Australia.

ALM supplies over 12,000 liquor customers. In addition to supplying liquor stores, ALM incorporates a specialist on-premise liquor division that supports bars, pubs, restaurants and hotels. Through our network of 14 distribution centres located in each State and territory in Australia, we support independent businesses with a competitively priced and extensive liquor range, delivered through our cost effective and efficient supply chain.

💡 Quick Summary

Seeking a career-building opportunity? The Customer Service Officer position is now open for candidates interested in the BPO Jobs sector. This role in Acton offers a professional environment and growth potential.

Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.

Sponsored

Job Details

Company Name: Metcash

Frequently Asked Questions

Click the Apply Now button on this page, login or register for free on CallCenterJob.co.in, fill in your name, mobile number, city, and experience, then submit your application. The recruiter will contact you directly.
The expected salary for Customer Service Officer in Acton is $5,040 - $8,064 (Est.) per month. Actual compensation may vary based on experience and negotiation.
No, Customer Service Officer is an on-site position based in Acton. Candidates must be able to commute or relocate to this location.
Basic communication skills, a proactive attitude, and the ability to work in a team are required for Customer Service Officer. Previous experience in BPO Jobs is a plus. Freshers may also apply depending on the employer's requirements.
Yes, CallCenterJob.co.in is completely free for job seekers. Never pay money to apply for any job. If anyone asks for payment to process your application, report it immediately using the "Report this Job" button.

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