Job Description
Full job description
Location: Carlton
Brand: Matchworks
Date Posted: 31 Mar 2026
Location: Carlton, Woi Wurrung Country - Melbourme
Salary: $55,714 - $62,021 + Superannuation + NFP salary packaging benefits
Leave benefits: 20 days Annual Leave, 13 days Personal Leave, plus an additional 10 paid Wellbeing Days each year
Employment status: Full Time Permanent
Reference number: 3126
Hey you!
We are looking for supportive and outgoing Customer Service Officer to be the friendly face and first point of contact for MatchWorks, supporting participants and keeping things running smoothly behind the scenes.
At Matchworks, we support you for all of your employment and recruitment needs as a leading provider of job seeker and disability employment services.
What you’ll do
As an Customer Service Officer in our team you’ll:
Support participants with information, appointments, and access to tools to help them job search.
Create a friendly, welcoming and warm experience for participants and visitors.
Handle admin essentials – data entry, filing, scheduling, and keeping systems up to date.
Work closely with your team to share ideas, improve processes, and celebrate wins together.
What you’ll bring
Strong people skills – you’re approachable, positive, and calm even on busy days.
Great multitasking skills and an ability to juggle admin, calls, and face-to-face support with ease.
A team player attitude as someone who genuinely enjoys supporting colleagues and participants.
(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)
Why you’ll love working with Matchworks at genU
At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.
You’ll also get
University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
Wellbeing support - 24/7 access to a holistic employee assistance program
Referral bonus - bring great people with you and be rewarded
Ready to make a difference? Click apply to complete your application.
Don’t wait to apply! We are reviewing applications as they come in.
You can view the full position description on the genU careers page HERE.
We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact Antonija Stojkovska at antonija.stojkovska@matchworks.com.au
Location: Carlton
Brand: Matchworks
Date Posted: 31 Mar 2026
Location: Carlton, Woi Wurrung Country - Melbourme
Salary: $55,714 - $62,021 + Superannuation + NFP salary packaging benefits
Leave benefits: 20 days Annual Leave, 13 days Personal Leave, plus an additional 10 paid Wellbeing Days each year
Employment status: Full Time Permanent
Reference number: 3126
Hey you!
We are looking for supportive and outgoing Customer Service Officer to be the friendly face and first point of contact for MatchWorks, supporting participants and keeping things running smoothly behind the scenes.
At Matchworks, we support you for all of your employment and recruitment needs as a leading provider of job seeker and disability employment services.
What you’ll do
As an Customer Service Officer in our team you’ll:
Support participants with information, appointments, and access to tools to help them job search.
Create a friendly, welcoming and warm experience for participants and visitors.
Handle admin essentials – data entry, filing, scheduling, and keeping systems up to date.
Work closely with your team to share ideas, improve processes, and celebrate wins together.
What you’ll bring
Strong people skills – you’re approachable, positive, and calm even on busy days.
Great multitasking skills and an ability to juggle admin, calls, and face-to-face support with ease.
A team player attitude as someone who genuinely enjoys supporting colleagues and participants.
(You’ll also need an NDIS Worker Screening Check and Orientation Module Certificate – but don’t worry, we’ll help guide you through this.)
Why you’ll love working with Matchworks at genU
At genU, our differences make us stronger. We celebrate all kinds of diversity and the unique perspectives each of us brings. We’re committed to creating a welcoming, safe, and respectful space where everyone feels valued and can thrive.
You’ll also get
University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
Wellbeing support - 24/7 access to a holistic employee assistance program
Referral bonus - bring great people with you and be rewarded
Ready to make a difference? Click apply to complete your application.
Don’t wait to apply! We are reviewing applications as they come in.
You can view the full position description on the genU careers page HERE.
We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact Antonija Stojkovska at antonija.stojkovska@matchworks.com.au
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Officer position is now open for candidates interested in the Retail & Wholesale sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Retail & Wholesale is a plus.