Job Description
Provide face to face customer service to students
Great opportunity to broaden your exposure across both library and student services
Join a supportive and dedicated team
The role
Continuing, Full Time
Part time or job share arrangement may be considered
Level 4 - $68,8+2 to $74,785 pa (plus 17% superannuation)
Albury-Wodonga
As the Customer Service Officer, you will provide exceptional customer service to support both the Division of Library Services and Division of Student Experience. You will work in a dynamic environment in a supportive team that values development and growth and provides opportunity for progression.
About you
Strong interpersonal, written and communication skills, including experience in engaging effectively with a diverse audience.
Ability to prioritise competing deadlines and deal with multiple tasks simultaneously.
Tech savvy skills with capability to learn new applications and emerging technologies.
Benefits
Work life balance
Professional development opportunities
Generous leave options
Access to an Employee Assistance Program (EAP)
Support workplace giving to a range of charities or our Staff give program which funds student scholarships.
Visit our website to learn more about our great range of employee benefits.
About us
The Division of Library Services supports the Universitys ethos of 'yindyamarra winhanga-nha - 'the wisdom of respectfully knowing how to live well in a world worth living in. We provide high quality information services and resources to support students, staff, and all members of the University campuses and its communities. We aspire to excellence in the provision of innovative library services delivered online and on-campus.
We are a university of the land and people of our regions. True to the character of regional Australia we have gumption, we have soul and we collaborate with others. We develop holistic, far-sighted people who help their communities grow and flourish. The Wiradjuri phrase yindyamarra winhanganha means the wisdom of respectfully knowing how to live well in a world worth living in. This phrase represents who we are at Charles Sturt University - our ethos. It comes from traditional Indigenous Australian knowledge, but it also speaks to the mission of universities - to develop and spread wisdom to make the world a better place. Harnessing technology, we thrive as a distributed yet connected community, welcoming and engaging with people across Australia and the world.
Charles Sturt University is an equal opportunity employer committed to diversity and inclusion. This is demonstrated through our Athena SWAN Bronze Institutional Award and our participation as a member in the Australian Workplace Equality Index. Applications are encouraged from Indigenous Australians; people with a disability; women (particularly for senior and non-traditional roles); people who identify as LGBTIQA+; and those from culturally and linguistically diverse backgrounds.
To apply
Click the Apply button and complete your application online, and address the selection criteria in the position description and upload your CV. If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.
This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.
Further information
Additional information is available in the position description or by contacting:
David Anderson | Team Leader, Frontline Services (North) and Copyright Officer | danderson@csu.edu.au | Ph: 02 6365 75+5
Closing Date: 11pm, + September 2026
Company profile
Company Logo for Charles Sturt University
Charles Sturt University
3.5
·
57 reviews
CSU is a community that embraces diversity and nurtures individual growth. At CSU we value economic, social and environmental sustainability. CSU connects with the communities in which it operates, providing an excellence in our courses and the opportunities that arise from them. Source: this is an extract from the company’s own website.
CSU is a community that embraces diversity and nurtures individual growth. At CSU we value economic, social and environmental sustainability. CSU connects with the communities in which it operates, providing an excellence in our courses and the opportunities that arise from them. Source: this is an extract from the company’s own website.
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salary teaser image
What can I earn as a Customer Service Representative
Great opportunity to broaden your exposure across both library and student services
Join a supportive and dedicated team
The role
Continuing, Full Time
Part time or job share arrangement may be considered
Level 4 - $68,8+2 to $74,785 pa (plus 17% superannuation)
Albury-Wodonga
As the Customer Service Officer, you will provide exceptional customer service to support both the Division of Library Services and Division of Student Experience. You will work in a dynamic environment in a supportive team that values development and growth and provides opportunity for progression.
About you
Strong interpersonal, written and communication skills, including experience in engaging effectively with a diverse audience.
Ability to prioritise competing deadlines and deal with multiple tasks simultaneously.
Tech savvy skills with capability to learn new applications and emerging technologies.
Benefits
Work life balance
Professional development opportunities
Generous leave options
Access to an Employee Assistance Program (EAP)
Support workplace giving to a range of charities or our Staff give program which funds student scholarships.
Visit our website to learn more about our great range of employee benefits.
About us
The Division of Library Services supports the Universitys ethos of 'yindyamarra winhanga-nha - 'the wisdom of respectfully knowing how to live well in a world worth living in. We provide high quality information services and resources to support students, staff, and all members of the University campuses and its communities. We aspire to excellence in the provision of innovative library services delivered online and on-campus.
We are a university of the land and people of our regions. True to the character of regional Australia we have gumption, we have soul and we collaborate with others. We develop holistic, far-sighted people who help their communities grow and flourish. The Wiradjuri phrase yindyamarra winhanganha means the wisdom of respectfully knowing how to live well in a world worth living in. This phrase represents who we are at Charles Sturt University - our ethos. It comes from traditional Indigenous Australian knowledge, but it also speaks to the mission of universities - to develop and spread wisdom to make the world a better place. Harnessing technology, we thrive as a distributed yet connected community, welcoming and engaging with people across Australia and the world.
Charles Sturt University is an equal opportunity employer committed to diversity and inclusion. This is demonstrated through our Athena SWAN Bronze Institutional Award and our participation as a member in the Australian Workplace Equality Index. Applications are encouraged from Indigenous Australians; people with a disability; women (particularly for senior and non-traditional roles); people who identify as LGBTIQA+; and those from culturally and linguistically diverse backgrounds.
To apply
Click the Apply button and complete your application online, and address the selection criteria in the position description and upload your CV. If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.
This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.
Further information
Additional information is available in the position description or by contacting:
David Anderson | Team Leader, Frontline Services (North) and Copyright Officer | danderson@csu.edu.au | Ph: 02 6365 75+5
Closing Date: 11pm, + September 2026
Company profile
Company Logo for Charles Sturt University
Charles Sturt University
3.5
·
57 reviews
CSU is a community that embraces diversity and nurtures individual growth. At CSU we value economic, social and environmental sustainability. CSU connects with the communities in which it operates, providing an excellence in our courses and the opportunities that arise from them. Source: this is an extract from the company’s own website.
CSU is a community that embraces diversity and nurtures individual growth. At CSU we value economic, social and environmental sustainability. CSU connects with the communities in which it operates, providing an excellence in our courses and the opportunities that arise from them. Source: this is an extract from the company’s own website.
Show more
Report this job advert
Be careful
Don’t provide your bank or credit card details when applying for jobs.
Learn how to protect yourself
salary teaser image
What can I earn as a Customer Service Representative
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Officer position is now open for candidates interested in the Education Jobs sector. This role in Albury offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Education Jobs is a plus.
