Customer Service Officer

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South Australia

50 km


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Job Type:
Contract / Temp
Location:
Other, SA Other
Category:
Admin / Secretarial / Office Support
Sub Category:
Administration
Date Published:
19-Mar-2026
Job Reference
993763
Goal Indigenous Services are currently seeking two Customer Service Officers to join a busy contact centre based in Wingfield, SA. This is a great opportunity for candidates with call centre or customer service experience who enjoy working in a fast-paced environment.

Key Responsibilities
Answering and directing incoming phone calls
Providing high-quality customer service and resolving customer enquiries
Managing complaints and providing appropriate solutions
Monitoring and responding to emails in shared inboxes
Booking scheduled services
Dispute resolution
Updating service information (POs, access requirements, etc.)
Accurate data entry and system updates
Requirement
Previous contact centre or call centre experience (preferred)
Experience using CRM systems (Salesforce highly regarded)
Strong customer service and communication skills
Confident using Office 365 (Word, Excel, Outlook)
Benefits
Professional Experience: Gain contact centre and CRM experience (Salesforce preferred)
Team Environment: Work with supportive colleagues and management
Skill Development: Improve customer service, data entry, and dispute resolution skills
If this sounds like you please apply now or send your resume to [email protected]