Customer Service Officer - Barnsley

What a typical day will look like:

Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation
Supporting customers across a variety of channels including in person, telephone and secure messages
Identifying and addressing customer’s needs
Cash management control
Utilizing various internal systems to update customer records
Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services
Protecting and educating customers against fraud and scams
Engaging with customers from various backgrounds including those who may be vulnerable
Working towards personal/team targets and objectives
Adhering to day to day regulatory and compliance requirements
Working as part of a team, sharing and identifying ways to improve the service provided by the branch
Participating in community outreach work and charity projects
Knowledge, skills and experience required:

Previous experience gained within a customer service environment is essential
A passion for excellent customer service with a positive, enthusiastic and resilient approach
Knowledge of cash handling
Proven success in achieving targets, objectives or deadlines
Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals
Comfortable working in a fast paced environment
What we can offer you:

27 days holiday rising to 30 days plus bank holidays
Premium Allowance and Time in Lieu for Saturday working
Competitive pension with up to 10% employer contribution
Income protection/life assurance
2 paid days for volunteering per year
‘MyReward’ corporate discount for over 800 retailers and Cycle to Work Scheme
Wellbeing support ‘Help@Hand’ offers mental health support, physiotherapy and GP appointments
Colleague network groups committed to inclusion and diversity within our Bank
Family friendly policies and supportive working environment

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