Customer Service Officer

Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for growth and success based on an exceptional "YES WE CAN" customer service offering and quality product in the highly competitive market.

About the Role

We currently have a fulltime opportunity available for an experienced Customer Service Officer to join our Brisbane office in Loganholme for a Maternity Leave contract through to June 2025.

Duties & Responsibilities

Handle a high volume of incoming calls, processing orders, and addressing customer inquiries.

Assist in converting incoming phone and email inquiries into Branch Sales.

Exceed customer service expectations by providing exceptional support to operations.

Address customer queries and manage accounts promptly and professionally.

Offer customers accurate product, service, and procedural information.

Ensure precise setup of new customer accounts.

Process credit card payments as needed.

Provide support to Operations and Sales teams.

Engage in web chat support.

Benefits

Competitive Salary Package

Monday to Friday - Day hours, immediate start

Excellent Employee Reward Program

Fulltime.

Skills & Experience

Proven experience in an inbound call centre environment, managing high call volumes.

Familiarity with Pronto software is highly advantageous.

Possess a professional and friendly telephone manner, as the role primarily involves telephone-based communication.

Strong attention to detail.

The successful candidate will undergo a pre-employment medical assessment.

If you believe you possess the skills and experience listed above and want to be the next member of the Supagas Team, please click apply below