Customer Service Officer
About the role
This opening is for an Administration & Customer Service Officer to join our team in Cairns
This is a Full Time Permanent Position, Monday to Friday 8am to 4pm
Provide general administration and office support where required
Pallet Control and Coordination tasks, including reconciling pallets and ensuring correct pallet numbers
Revenue and Accounts Administration including coordinating invoices and purchase orders
Utilising inhouse systems for the purpose of data entry and manifesting tasks
Updating and using spreadsheets on a regular basis
Stock management - ensure sufficient supplies of all resources and equipment
Order in office supplies including stationery, technology, staff uniforms and other general items
Scan and file office work and documentation, and be able to handle sensitive information in a responsible and compliant manner
Utilise CRM software to update records
Utilise Freight Tracking software in order to track customer freight and resolve queries, including working with damaged and unidentified freight
Manage customer queries across multiple divisions within Team Global Express
Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.
Educate customers on how to use our self-service platforms effectively.
What you’ll bring
High attention to detail
Data Entry Skills
Empathy and Resilience
Customer Service Skills
Ability to prioritise tasks efficiently
Previous experience in a similar role (preferred but not mandatory)
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/ .
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, ****** orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & ******* screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.
You must create an Indeed account before continuing to the company website to apply