Customer Service Officer (Call Centre I Bank I Up to 3K)

The Opportunity

• This is an exciting opportunity to work for one of the leading banks.

• It is an opportunity for an experienced Customer Service Officer to join their team

MNC|Bank

The Job

We're hiring customer-focused individuals to join our client's Contact Center team. If you enjoy helping people, solving problems, and working in a fast-paced environment, this role is a great fit.

• Answer calls from the public and provide first-call resolution for queries and issues.

• Work closely with support and product teams to resolve requests quickly.

• Make outbound calls to users who request callbacks.

• Handle emails and chatbot responses as assigned.

• Ensure all incidents are properly documented, tracked, and followed up.

The Talent

• No experience required

• Prior experience in call centres or customer service is highly preferred

• Comfortable to be in a call centre role

• Committed and focused

• Strong communication skills

• Adaptable and a fast learner

• Strong customer centricity

• Willing to work in shifts, on weekends and PHs

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to yueshan.wu@adecco.com

• Email Topic: CSO

• Only shortlisted candidates will be contacted

Wu Yue Shan

EA License No: 91C2918

Personnel Registration Number: R25138923