Customer Service Officer | Coolangatta
Customer Service Officer - Coolangatta
Bank of Queensland Coolangatta, Queensland, Australia
Bank of Queensland
Customer Service Officer - Coolangatta
Bank of Queensland Coolangatta, Queensland, Australia
3 weeks ago 26 applicants
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About The Role
Do you have a passion for customer service and want to work with a driven, supportive and fun team?
At the Bank of Queensland, we believe in the power and potential of people. We are excited to grow our Coolangatta team and offer the right candidate an exciting career in banking.
If you’re ready to jump in with both feet, then we want to hear from you!
As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network. You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing information on BOQ’s products and services. Further, you will relish the opportunity to achieve branch success, and work as part of a high performing and collaborative team.
Day to day your key responsibilities will consist of:
Teller duties including general enquiries, account opening/closing, deposits, withdrawals
Floor walking and initiating quality conversations with customers
Booking interviews
Inbound and outbound calling to maintain and build customer relationships
Daily maintenance of the ATM
Cash management - ATM Services, Travelex
Stationery orders
Strong focus on compliance
About You
We are looking for someone with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:
Previous customer service experience, preferably from the banking industry
Contributor to a collaborative team environment
Willingness to go above and beyond for your customers and colleagues
Driven to take a personalised approach with every customer interaction
"Can do" approach to all aspects of your role
Ability to learn and confidently use a number of technical financial systems
About Us
With its origins dating back to 1874 BOQ is a regional bank with national presence. We are a true alternative to the major banks.
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees.
Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.
Our Perks
BUPA Corporate Plan
Discounted financial products
Employee Assistance Program (EAP)
How To Apply
To apply for this role please follow the links or apply via our Careers Page.
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.