Customer Service Officer (Finance and Administration)

Posted: 19/09/2026
Closing Date: 22/10/2026
Job Type: Permanent, Full-time
Location: Administration Office
Job Category: Administration
Job Description
QUILPIE SHIRE COUNCIL VALUES

Everything Council does is underpinned by its values which define the culture of the Organisation and the behaviours that shape our interaction with the community and each other. Our values are Respect; Communication; Fun and Humour; Pride; Trust and Teamwork.

POSITION OBJECTIVE / OVERVIEW

To provide professional, efficient and effective administrative assistance to various departments within Council, to ensure the objectives of the Corporate and Operational Plans are met.

KEY ACCOUNTABILITIES / DUTIES

General administration duties for the various departments within Council;

Operate Council’s telephone system in a professional manner;

Provide professional service to Council’s internal and external customers;

Undertake computer related functions and other clerical and administrative duties;

Undertake cashier duties including receipting of all monies received, and reconciliation and banking of receipts;

Administration of petty cash;

Coordinating and managing Council’s facilities hire system;

Providing backup assistance to Council’s Records Management function including collecting and logging mail and ensuring all corporate information is captured within Council’s operational systems;

Provide support to Council’s Building and Planning, Environment and Local Laws functions;

Assist with preparation of Quotation and Tendering materials, and documents including assessment data entry;

Coordinate and collate timesheets for payroll, and provide administrative and/or backup support to Council’s payroll function as required;

Prepare meeting agendas and minutes;

Prepare recoverable works claims, forward lists of works, forecasts and claims;

Collate and reconcile Contractors invoices for payment;

Develop works orders and monitor completion timeframes;

Assist the Workshop and Works Supervisors with procurement and documentation;

Scan and register plant daily checklists into Council’s Record Management System

Register plant maintenance records into Council’s Record Management System;

Assist with RMPC claims and documentation.

Provide administrative and/or backup support to various roles and departments within Council as required; and

Perform other related duties and responsibilities as directed by the Director of Engineering Services, Manager of Finance and Administration, or the Chief Executive Officer.

WORK ENVIRONMENT and PHYSICAL DEMANDS

This position is an indoor role and requires prolonged periods of sitting at a desk and operating a computer and telephone. The employee may be required to carry out some low-level physical tasks which may include manual handling, bending, kneeling, twisting, squatting and lifting.

WH&S DUTY STATEMENT

All employees have a duty under Section 28 of the Workplace Health and Safety Act 2011.

While at work, all Quilpie Shire Council workers must:

Take reasonable care for his or her own health and safety;

Take reasonable care that his or her acts or omissions do not adversely affect the health and safety of other persons; and

Comply, so far as the worker is reasonably able, with any reasonable instruction that is given by the person conducting the business or undertaking to allow their person to comply with the Act; and

Co-operate with any reasonable policy or procedure of the person conducting the business of undertaking relating to health or safety at the workplace that has been notified to workers.

ORGANISATIONAL ACCOUNTABILITIES

In addition to the key duties and responsibilities, the position incumbent is responsible and accountable for adhering to Council’s Employee Code of Conduct, all Council policies and procedures, legislative requirements and supporting Council’s overall Corporate Plan and objectives including our commitment to Workplace Health and Safety.

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.

While this position description covers the key areas of responsibilities, day to day tasks and responsibilities may vary and be in addition to those listed above (reasonably within the limits of the employee’s skills, competence and training).

Desired Skills and Experience
QUALIFICATIONS, KNOWLEDGE, SKILLS and EXPERIENCE

Essential

Current Queensland ‘C’ Class Drivers licence;

Current General Construction Induction card (or be willing to obtain prior to commencement);

Proven skills in providing excellent customer service, including operating a corporate telephone system in a professional manner;

Demonstrated high level of interpersonal communication skills;

Demonstrated competent verbal and written communication skills, including report writing;

Experience in the handling and reconciliation of monies; and

Sound computing skills, in particular with the Microsoft Office suite of programs.

Desirable

Demonstrated experience in an administrative support role;

Experience with administrative processes within a Local Government Authority;

Experience in Record Management Programs (EDRMS) and Civica computer programs; and

Prior experience in cost reporting, budgets, financial reconciliation and record keeping.