Job Description
Closes: 08 May 2026
Classification: Administrative Services Officer Class 4
Salary: $86,750 - $93,416 plus superannuation
Position No: 61105, Several
Directorate: City and Environment
Advertised (Gazettal date): 24 April 2026
Contact Officer: Christie Stewart on Christie.Stewart@act.gov.au or (02) 6207 8059
Details: Transport Canberra is seeking motivated and customer‑focused people to join our Customer Experience team as Customer Service Officers. In this role, you will support customers who use Canberra’s public transport network by providing timely, accurate and professional advice across phone and digital channels.
You will help resolve customer enquiries and service issues, manage escalated matters, and provide administrative support that contributes to safe, reliable and accessible transport services. Working closely with colleagues and other teams, you will help ensure the customer voice is heard and support ongoing improvements to how services are delivered.
We are looking for people who enjoy working with others, remain calm when handling complex or sensitive enquiries, and are committed to delivering positive outcomes for the community.
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Note: This is a temporary position available immediately for a period of up to 12 months with the possibility of permanency. Selection may be based on application and referee reports only. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Please note, this position is situated in a workplace designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk. Opportunities for flexible working options could include hybrid working, being a combination of working from home, designated office based and FlexiSpace working locations across the ACT.
How to Apply: Interested candidates are requested to:
Submit a pitch not exceeding two pages, demonstrating their ability and experience to perform the role, including Skills and Knowledge and Behavioural capabilities found in the Position Description.
A current curriculum vitae and contact details of two referees.
Applications should be submitted .
Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.
Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.
City and Environment
City and Environment Directorate was established on the 1 July 2025. This new directorate is an amalgamation of positions previously advertised under Environment, Planning and Sustainable Development Directorate and Transport Canberra and City Services Directorate.
#LI-DNI
Note
This is a temporary position available immediately for a period of up to 12 months with the possibility of permanency.
Classification: Administrative Services Officer Class 4
Salary: $86,750 - $93,416 plus superannuation
Position No: 61105, Several
Directorate: City and Environment
Advertised (Gazettal date): 24 April 2026
Contact Officer: Christie Stewart on Christie.Stewart@act.gov.au or (02) 6207 8059
Details: Transport Canberra is seeking motivated and customer‑focused people to join our Customer Experience team as Customer Service Officers. In this role, you will support customers who use Canberra’s public transport network by providing timely, accurate and professional advice across phone and digital channels.
You will help resolve customer enquiries and service issues, manage escalated matters, and provide administrative support that contributes to safe, reliable and accessible transport services. Working closely with colleagues and other teams, you will help ensure the customer voice is heard and support ongoing improvements to how services are delivered.
We are looking for people who enjoy working with others, remain calm when handling complex or sensitive enquiries, and are committed to delivering positive outcomes for the community.
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Note: This is a temporary position available immediately for a period of up to 12 months with the possibility of permanency. Selection may be based on application and referee reports only. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. Please note, this position is situated in a workplace designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation/desk. Opportunities for flexible working options could include hybrid working, being a combination of working from home, designated office based and FlexiSpace working locations across the ACT.
How to Apply: Interested candidates are requested to:
Submit a pitch not exceeding two pages, demonstrating their ability and experience to perform the role, including Skills and Knowledge and Behavioural capabilities found in the Position Description.
A current curriculum vitae and contact details of two referees.
Applications should be submitted .
Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.
Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.
City and Environment
City and Environment Directorate was established on the 1 July 2025. This new directorate is an amalgamation of positions previously advertised under Environment, Planning and Sustainable Development Directorate and Transport Canberra and City Services Directorate.
#LI-DNI
Note
This is a temporary position available immediately for a period of up to 12 months with the possibility of permanency.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Officer | Full-time Temporary with a Possibility of Permanency position is now open for candidates interested in the Health Jobs sector. This role in Canberra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
