Job Description
Are you seeking a meaningful government role where you can make a real difference in the lives of everyday Australians?
We are currently looking for customer-focused and motivated Australian Citizens to join our dynamic and high-performing team. At TSA, we are committed to delivering exceptional customer experiences while fostering a workplace where our people feel valued, supported, and genuinely appreciated.
If you bring prior customer service experience, have a passion for technology, and are eager to be part of an industry-leading organisation, you could be the ideal candidate we’re looking for.
Who You'll Be Working With
TSA is an Australian-owned business in the Outsourcing Industry, helping companies acquire, retain, and grow their customer bases. We represent some of the country's largest Organizations across multiple call centres in Australia and the Philippines.
This is a role where you will be representing Services Australia, working on behalf of the Australian Government in our Digital Support Team.
Why You'll Love Working with Us
You'll represent Services Australia in our Tier 1 Digital Support team.
Supportive Team Environment: Benefit from regular social gatherings and work alongside managers and senior team members dedicated to helping you succeed and progress!
Helping Customers: Use self-service portals to help customers find the info they need.
Fantastic Benefits: Enjoy yearly retention bonuses, awards, prizes, and discounts on health insurance, and more.
Career Growth: Receive ongoing professional development, career progression, and fully paid comprehensive training to set you up for success.
Roster: Work a rotating roster, between 7am - 7pm Monday to Saturday.
Salary : $55,000 + Superannuation
What You'll Be Doing
Handling a mix of inbound & outbound calls, helping customers with their enquiries.
Use effective communication skills to build rapport and provide engaging customer experiences.
Be flexible with hours to ensure we're available when our customers need us.
What Makes You Perfect for This Role
Must be based in Perth.
Must be an Australian Citizen
This requires you to be a minimum of 18 years old to apply
Ability to work full-time in office at our office location in Troode Street
Excellent communication skills with the ability to listen, empathise, and engage in friendly conversation.
Strong computer literacy and multi-tasking abilities.
Self-motivation and a desire to push yourself to new heights.
Openness to learning new skills, implementing them, and celebrating your successes.
Resilience and the ability to perform at your best.
A solution-oriented mindset, always ready to solve problems.
Once you have applied, you will complete an online activity which can be done through your phone or computer then a Recruiter will be in touch to talk to you about the different full-time roles we have available at TSA.
Why You'll Love Working with Us
#TSAWays: Join a unique culture that's all about growth, recognition, and fun!
Career Growth: Climb the ladder with opportunities for internal progression.
Great Training: Enjoy full training with ongoing coaching and development.
Recognition: We celebrate our people with vibrant and rewarding programs.
Supportive Team: Be part of a fun, friendly, and supportive team.
Flexible Schedule: Experience a healthy work environment with a flexible schedule.
TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples. We recognise and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organisation.
If you are an Indigenous candidate and would like support with your application, please contact tsatalent@tsagroup.com.au for assistance.
Join Us!
Check out the links below or just press that apply button and we'll show you everything!
Website: TSA Group
Instagram: tsa_group_
LinkedIn: TSA Group Australia
Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au. #SAU
Pay: $55,000.00 per year
Work Location: In person
We are currently looking for customer-focused and motivated Australian Citizens to join our dynamic and high-performing team. At TSA, we are committed to delivering exceptional customer experiences while fostering a workplace where our people feel valued, supported, and genuinely appreciated.
If you bring prior customer service experience, have a passion for technology, and are eager to be part of an industry-leading organisation, you could be the ideal candidate we’re looking for.
Who You'll Be Working With
TSA is an Australian-owned business in the Outsourcing Industry, helping companies acquire, retain, and grow their customer bases. We represent some of the country's largest Organizations across multiple call centres in Australia and the Philippines.
This is a role where you will be representing Services Australia, working on behalf of the Australian Government in our Digital Support Team.
Why You'll Love Working with Us
You'll represent Services Australia in our Tier 1 Digital Support team.
Supportive Team Environment: Benefit from regular social gatherings and work alongside managers and senior team members dedicated to helping you succeed and progress!
Helping Customers: Use self-service portals to help customers find the info they need.
Fantastic Benefits: Enjoy yearly retention bonuses, awards, prizes, and discounts on health insurance, and more.
Career Growth: Receive ongoing professional development, career progression, and fully paid comprehensive training to set you up for success.
Roster: Work a rotating roster, between 7am - 7pm Monday to Saturday.
Salary : $55,000 + Superannuation
What You'll Be Doing
Handling a mix of inbound & outbound calls, helping customers with their enquiries.
Use effective communication skills to build rapport and provide engaging customer experiences.
Be flexible with hours to ensure we're available when our customers need us.
What Makes You Perfect for This Role
Must be based in Perth.
Must be an Australian Citizen
This requires you to be a minimum of 18 years old to apply
Ability to work full-time in office at our office location in Troode Street
Excellent communication skills with the ability to listen, empathise, and engage in friendly conversation.
Strong computer literacy and multi-tasking abilities.
Self-motivation and a desire to push yourself to new heights.
Openness to learning new skills, implementing them, and celebrating your successes.
Resilience and the ability to perform at your best.
A solution-oriented mindset, always ready to solve problems.
Once you have applied, you will complete an online activity which can be done through your phone or computer then a Recruiter will be in touch to talk to you about the different full-time roles we have available at TSA.
Why You'll Love Working with Us
#TSAWays: Join a unique culture that's all about growth, recognition, and fun!
Career Growth: Climb the ladder with opportunities for internal progression.
Great Training: Enjoy full training with ongoing coaching and development.
Recognition: We celebrate our people with vibrant and rewarding programs.
Supportive Team: Be part of a fun, friendly, and supportive team.
Flexible Schedule: Experience a healthy work environment with a flexible schedule.
TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples. We recognise and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organisation.
If you are an Indigenous candidate and would like support with your application, please contact tsatalent@tsagroup.com.au for assistance.
Join Us!
Check out the links below or just press that apply button and we'll show you everything!
Website: TSA Group
Instagram: tsa_group_
LinkedIn: TSA Group Australia
Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au. #SAU
Pay: $55,000.00 per year
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Officer - Government Client position is now open for candidates interested in the Government Job Alert sector. This role in Perth offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.