Job Description
Vacancy Name
Customer Service Officer Landside Operations
Vacancy No
VN436
Location
Adelaide Airport
Employment Type
PT - Part-time
Hours Per Week (Part Time Only)
Position Purpose
As a Customer Service Officer within Landside Operations, you will provide a seamless, safe and customer‑focused experience across Adelaide Airport’s landside precinct. This permanent part‑time role operates on a 4‑on / 4‑off rotating roster, averaging 32.38 hours per week, with early morning or afternoon start times typical for operational coverage.
You will support the travelling public, assist with the efficient flow of traffic, and contribute to the safety and security of the landside environment.
Key Accountabilities
Maintain traffic flow in pick‑up/drop‑off areas, taxi ranks and landside terminal precincts.
Provide general customer service to the travelling public.
Operate car park equipment and associated systems.
Assist passengers and visitors requiring mobility support.
Conduct mobile patrols to ensure safety, security and operational compliance.
Complete car park booth shifts, including CCTV monitoring and customer enquiries (phone and intercom).
Embed positive customer service behaviours in all interactions.
Contribute to a safe and discrimination‑free workplace, and comply with WHS and Environmental procedures.
Live the AAL Values
Accountability – Excellence starts with ownership
Integrity – Do the right thing, even when no one’s around to see it
Respect – Good humans make great workplaces
Teamwork – Collaboration drives us Celebration unites us
Customer Focussed – Think customer. Always!
About You
You will bring a genuine commitment to providing high‑quality customer service in a busy, public‑facing environment. You enjoy interacting with a wide range of people each day and can remain calm, professional and solutions‑focused when situations become challenging. Your positive attitude, sound judgement and steady approach help you respond confidently to the diverse needs of travellers, visitors and colleagues.
You take pride in representing Adelaide Airport with professionalism, contributing to a safe, welcoming and supportive environment for all.
Qualifications/Skills/Experience
Essential
Minimum 2 years’ experience in a face‑to‑face customer service environment.
Experience working in shift-based roles.
Excellent communication skills with the ability to quickly build rapport.
Proven resilience and ability to diffuse difficult or conflicting interactions.
Strong problem‑solving skills with the ability to follow matters through to resolution.
Ability to work outdoors across changing environmental conditions.
Ability to work both autonomously and as part of a team.
High attention to detail and the ability to adapt quickly to operational priorities.
Current Driver's Licence.
Desirable
Experience in aviation, transport, or other large operational environments.
Previous exposure to CCTV monitoring or customer support via intercom/phone systems.
Knowledge of WHS responsibilities or safety-critical environments.
Experience providing mobility assistance or support to people with accessibility needs.
When submitting your application, please tell us what appealed to you about working with Adelaide Airport and why this role interests you.
Applications Close Date
Customer Service Officer Landside Operations
Vacancy No
VN436
Location
Adelaide Airport
Employment Type
PT - Part-time
Hours Per Week (Part Time Only)
Position Purpose
As a Customer Service Officer within Landside Operations, you will provide a seamless, safe and customer‑focused experience across Adelaide Airport’s landside precinct. This permanent part‑time role operates on a 4‑on / 4‑off rotating roster, averaging 32.38 hours per week, with early morning or afternoon start times typical for operational coverage.
You will support the travelling public, assist with the efficient flow of traffic, and contribute to the safety and security of the landside environment.
Key Accountabilities
Maintain traffic flow in pick‑up/drop‑off areas, taxi ranks and landside terminal precincts.
Provide general customer service to the travelling public.
Operate car park equipment and associated systems.
Assist passengers and visitors requiring mobility support.
Conduct mobile patrols to ensure safety, security and operational compliance.
Complete car park booth shifts, including CCTV monitoring and customer enquiries (phone and intercom).
Embed positive customer service behaviours in all interactions.
Contribute to a safe and discrimination‑free workplace, and comply with WHS and Environmental procedures.
Live the AAL Values
Accountability – Excellence starts with ownership
Integrity – Do the right thing, even when no one’s around to see it
Respect – Good humans make great workplaces
Teamwork – Collaboration drives us Celebration unites us
Customer Focussed – Think customer. Always!
About You
You will bring a genuine commitment to providing high‑quality customer service in a busy, public‑facing environment. You enjoy interacting with a wide range of people each day and can remain calm, professional and solutions‑focused when situations become challenging. Your positive attitude, sound judgement and steady approach help you respond confidently to the diverse needs of travellers, visitors and colleagues.
You take pride in representing Adelaide Airport with professionalism, contributing to a safe, welcoming and supportive environment for all.
Qualifications/Skills/Experience
Essential
Minimum 2 years’ experience in a face‑to‑face customer service environment.
Experience working in shift-based roles.
Excellent communication skills with the ability to quickly build rapport.
Proven resilience and ability to diffuse difficult or conflicting interactions.
Strong problem‑solving skills with the ability to follow matters through to resolution.
Ability to work outdoors across changing environmental conditions.
Ability to work both autonomously and as part of a team.
High attention to detail and the ability to adapt quickly to operational priorities.
Current Driver's Licence.
Desirable
Experience in aviation, transport, or other large operational environments.
Previous exposure to CCTV monitoring or customer support via intercom/phone systems.
Knowledge of WHS responsibilities or safety-critical environments.
Experience providing mobility assistance or support to people with accessibility needs.
When submitting your application, please tell us what appealed to you about working with Adelaide Airport and why this role interests you.
Applications Close Date
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Officer Landside Operations position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.