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Employers: Post a Job
Adelaide Airport
Vacancy Name
Customer Service Officer Landside Operations
Vacancy No
VN436
Location
Adelaide Airport
Employment Type
PT - Part-time
Hours Per Week (Part Time Only)
Position Purpose
As a Customer Service Officer within Landside Operations, you will provide a seamless, safe and customer‑focused experience across Adelaide Airport’s landside precinct. This permanent part‑time role operates on a 4‑on / 4‑off rotating roster, averaging 32.38 hours per week, with early morning or afternoon start times typical for operational coverage.
You will support the travelling public, assist with the efficient flow of traffic, and contribute to the safety and security of the landside environment.
Key Accountabilities
Maintain traffic flow in pick‑up/drop‑off areas, taxi ranks and landside terminal precincts.
Provide general customer service to the travelling public.
Operate car park equipment and associated systems.
Assist passengers and visitors requiring mobility support.
Conduct mobile patrols to ensure safety, security and operational compliance.
Complete car park booth shifts, including CCTV monitoring and customer enquiries (phone and intercom).
Embed positive customer service behaviours in all interactions.
Contribute to a safe and discrimination‑free workplace, and comply with WHS and Environmental procedures.
Live the AAL Values
Accountability – Excellence starts with ownership
Integrity – Do the right thing, even when no one’s around to see it
Respect – Good humans make great workplaces
Teamwork – Collaboration drives us Celebration unites us
Customer Focussed – Think customer. Always!
About You
You will bring a genuine commitment to providing high‑quality customer service in a busy, public‑facing environment. You enjoy interacting with a wide range of people each day and can remain calm, professional and solutions‑focused when situations become challenging. Your positive attitude, sound judgement and steady approach help you respond confidently to the diverse needs of travellers, visitors and colleagues.
You take pride in representing Adelaide Airport with professionalism, contributing to a safe, welcoming and supportive environment for all.
Qualifications/Skills/Experience
Essential
Minimum 2 years’ experience in a face‑to‑face customer service environment.
Experience working in shift-based roles.
Excellent communication skills with the ability to quickly build rapport.
Proven resilience and ability to diffuse difficult or conflicting interactions.
Strong problem‑solving skills with the ability to follow matters through to resolution.
Ability to work outdoors across changing environmental conditions.
Ability to work both autonomously and as part of a team.
High attention to detail and the ability to adapt quickly to operational priorities.
Current Driver's Licence.
Desirable
Experience in aviation, transport, or other large operational environments.
Previous exposure to CCTV monitoring or customer support via intercom/phone systems.
Knowledge of WHS responsibilities or safety-critical environments.
Experience providing mobility assistance or support to people with accessibility needs.
When submitting your application, please tell us what appealed to you about working with Adelaide Airport and why this role interests you.
Applications Close Date
Start of main content
Job title, keywords or company
South Australia
50 km
Jobs you haven't seen
filter
Pay
filter
Remote
filter
Job Type
filter
Education level
filter
jobs in South Australia
0 jobs
Tenancy Officer
Believe Housing Australia
Regency Park SA 5010
Parental leave
Health insurance
Gym membership
Employee assistance program
Salary packaging
TEMPORARY GSE7 - BLACKWOOD HIGH SCHOOL - FACILITIES OFFICER
Department for Education, South Australia
Blackwood SA
Cardiac Physiologist
Advara HeartCare
Greater Adelaide SA
Insurance services
Visited 49 minutes ago
Day Cleaner - Full Time
Australian Green Clean
Bedford Park SA 5042
Visited 51 minutes ago
Legal Assistant - Insurance
Mills Oakley
Greater Adelaide SA
Referral program
Insurance services
Employee assistance program
Visited 48 minutes ago
Support at Home Care Partner
Alwyndor Aged Care
Hove SA 5048
Salary packaging
Visited 50 minutes ago
HR Governance Officer
Elders
Greater Adelaide SA
Visited 3 days ago
Payroll/HR Coordinator
Sarah Group Holdings
Eastwood SA 5063
Parental leave
Employee assistance program
Paid volunteer leave
Visited 47 minutes ago
Marine Services Team Member
Finders Ports
Port Bonython SA
Visited 3 days ago
Principal Investigator
Department of Agriculture, Fisheries and Forestry
Greater Adelaide SA
Visited 3 days ago
Warehouse Operator/Driver
Club Assist
Regency Park SA
Visited 13 hours ago
Subway Aldinga - Assistant Manager
OTR Group
Aldinga SA 5173
On-the-job training
Uniform provided
Visited 12 hours ago
View similar jobs with this employer
Marketing & Administration Assistant
Finch Restorations
Mount Barker SA
Visited 13 hours ago
Customer Service Officer Landside Operations
Adelaide Airport
Adelaide Airport SA
Visited 13 hours ago
Exercise Physiologist
Country & Outback Health
Port Lincoln SA
Salary packaging
Visited 13 hours ago
Personal Assistant
DesignInc
Greater Adelaide SA
Employee assistance program
Visited 14 hours ago
PRINCIPAL LECTURER ALLIED HEALTH AND SUPPORT
TAFE SA
Gilles Plains SA 5086
Parental leave
Employee assistance program
Salary packaging
Visited 13 hours ago
Lifestyle Assistant - Part Time Campbelltown, SA
Bene Aged Care
Campbelltown SA
Salary packaging
Visited 13 hours ago
View similar jobs with this employer
HR and Business Support Officer
Department of the Premier and Cabinet (DPC)
Mile End SA
Visited 3 days ago
Group Facilitator (Outdoor Instructor)
Baptist Care SA
Adelaide Hills SA
Health insurance
Insurance services
Employee assistance program
Salary packaging
Visited 3 days ago
View similar jobs with this employer
Head of School, Canberra School of Government
University of Canberra
Bruce SA
Health insurance
Employee assistance program
Visited 3 days ago
Administration Officer
Swordfish Computing
Greater Adelaide SA
Visited 3 days ago
Recruitment and HR Advisor
The Royal Zoological Society of SA Inc
Monarto SA
Visited 3 days ago
Sales Consultant
SeaLink South Australia
Penneshaw SA 5222
Visited 3 days ago
CONNOR Store Manager - Marion, SA
Connor Clothing
Oaklands Park SA
Visited 3 days ago
People also searched:
Employers: Post a Job
Adelaide Airport
Vacancy Name
Customer Service Officer Landside Operations
Vacancy No
VN436
Location
Adelaide Airport
Employment Type
PT - Part-time
Hours Per Week (Part Time Only)
Position Purpose
As a Customer Service Officer within Landside Operations, you will provide a seamless, safe and customer‑focused experience across Adelaide Airport’s landside precinct. This permanent part‑time role operates on a 4‑on / 4‑off rotating roster, averaging 32.38 hours per week, with early morning or afternoon start times typical for operational coverage.
You will support the travelling public, assist with the efficient flow of traffic, and contribute to the safety and security of the landside environment.
Key Accountabilities
Maintain traffic flow in pick‑up/drop‑off areas, taxi ranks and landside terminal precincts.
Provide general customer service to the travelling public.
Operate car park equipment and associated systems.
Assist passengers and visitors requiring mobility support.
Conduct mobile patrols to ensure safety, security and operational compliance.
Complete car park booth shifts, including CCTV monitoring and customer enquiries (phone and intercom).
Embed positive customer service behaviours in all interactions.
Contribute to a safe and discrimination‑free workplace, and comply with WHS and Environmental procedures.
Live the AAL Values
Accountability – Excellence starts with ownership
Integrity – Do the right thing, even when no one’s around to see it
Respect – Good humans make great workplaces
Teamwork – Collaboration drives us Celebration unites us
Customer Focussed – Think customer. Always!
About You
You will bring a genuine commitment to providing high‑quality customer service in a busy, public‑facing environment. You enjoy interacting with a wide range of people each day and can remain calm, professional and solutions‑focused when situations become challenging. Your positive attitude, sound judgement and steady approach help you respond confidently to the diverse needs of travellers, visitors and colleagues.
You take pride in representing Adelaide Airport with professionalism, contributing to a safe, welcoming and supportive environment for all.
Qualifications/Skills/Experience
Essential
Minimum 2 years’ experience in a face‑to‑face customer service environment.
Experience working in shift-based roles.
Excellent communication skills with the ability to quickly build rapport.
Proven resilience and ability to diffuse difficult or conflicting interactions.
Strong problem‑solving skills with the ability to follow matters through to resolution.
Ability to work outdoors across changing environmental conditions.
Ability to work both autonomously and as part of a team.
High attention to detail and the ability to adapt quickly to operational priorities.
Current Driver's Licence.
Desirable
Experience in aviation, transport, or other large operational environments.
Previous exposure to CCTV monitoring or customer support via intercom/phone systems.
Knowledge of WHS responsibilities or safety-critical environments.
Experience providing mobility assistance or support to people with accessibility needs.
When submitting your application, please tell us what appealed to you about working with Adelaide Airport and why this role interests you.
Applications Close Date
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Officer Landside Operations position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
