Job Description
Customer Service Officer
Client - Banking
Role- Customer Service Officer
Experience - 2 - 3years experience in handling walk - in customers in any private sector banks
Location:
• Guntur, Vijayawada, Chennai, Kozhikode, Shimoga, Goa, Bangalore, Mumbai
Job Description
• Candidate will be responsible to manage Banking Customer Portfolio of the bank
• Ensuring service delivery as per the established benchmarks on TAT and complaint management
• Ensuring updated mandatory displays and good look feel of lobby to ensure customer satisfaction
• Adherence to BSOPM, compliance Audit guidelines: Satisfactory scores on all internal/external audits and surprise checks by internal teams
• Ensure quality customer service is delivered disseminating required product information
• Recording complaints as per the specified process and resolving all complaints received from customers within the stipulated TATs
• Ensure appropriate customer communication on closures
• Preventive complaint management asking for feedback from customers, who may not be complaining Promoting all direct banking channels and ensuring that the customer is utilizing the same
• Product Holding Ratio, channel Enrolment and Data Quality : As per assigned benchmarks for branch categories
• ERV and NTB growth as per targets set for the branch
• Achieve overall deposits growth
• Achieve fee revenue (LI, GI, TFx, Assets, MF, etc.)
• Achieve certification on all the products being sold through the branch
• Adherence to policies and guidelines such as KYC AML
Interested candidates can share your profiles to [email protected]
This job is provided by Shine.com
Client - Banking
Role- Customer Service Officer
Experience - 2 - 3years experience in handling walk - in customers in any private sector banks
Location:
• Guntur, Vijayawada, Chennai, Kozhikode, Shimoga, Goa, Bangalore, Mumbai
Job Description
• Candidate will be responsible to manage Banking Customer Portfolio of the bank
• Ensuring service delivery as per the established benchmarks on TAT and complaint management
• Ensuring updated mandatory displays and good look feel of lobby to ensure customer satisfaction
• Adherence to BSOPM, compliance Audit guidelines: Satisfactory scores on all internal/external audits and surprise checks by internal teams
• Ensure quality customer service is delivered disseminating required product information
• Recording complaints as per the specified process and resolving all complaints received from customers within the stipulated TATs
• Ensure appropriate customer communication on closures
• Preventive complaint management asking for feedback from customers, who may not be complaining Promoting all direct banking channels and ensuring that the customer is utilizing the same
• Product Holding Ratio, channel Enrolment and Data Quality : As per assigned benchmarks for branch categories
• ERV and NTB growth as per targets set for the branch
• Achieve overall deposits growth
• Achieve fee revenue (LI, GI, TFx, Assets, MF, etc.)
• Achieve certification on all the products being sold through the branch
• Adherence to policies and guidelines such as KYC AML
Interested candidates can share your profiles to [email protected]
This job is provided by Shine.com
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Officer | Leading Bank position is now open for candidates interested in the Bank Jobs sector. This role in India offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
