Job Description
We currently have a superb opportunity for a Customer Service extraordinaire, to join our high achieving team based at Milton.
About the Role
You will be dealing directly with all our amazing customers, from those using our products while renovating their forever home, to Tier 1 builders and Government contractors working on major infrastructure projects.
It's a fast-paced role, in an ever-changing environment.
So, who are we looking for? The one thing we can tell you is that there is no "typical mould" for the ideal person.
You may come from building & construction background? Maybe logistics is your thing? Retail or hospitality background? Or maybe, you have been fine tuning your barista skills while serving up the best customer service in town?
The one thing we can tell you is the skills we are looking for.
We need you to have outstanding communication skills. This is key, as the information that you are giving and receiving, will be a determining factor in succeeding, and happy clients. This will be over the phone, and in writing.
You will be confident in MS Office and/or Google suite. Additionally, if learning new programs if your thing, this may be just the place for you. You are comfortable working off multiple screens, while effectively receiving & passing on important information in relation to our products.
Did I mention customer service? Our customers are everything to us, so we are looking for people who embrace this and have it right at the top of their key skills.
Our industry has multiple factors that can impact on operations, so we need people who are resilient, and can change tac as needed.
As your client interactions will be phone based, you need to be able to quickly build rapport, obtain all the relevant information, and have a solution at hand. But don't worry, you will have a fabulous team around you for any additional support you need.
Why Holcim?
And did I mention the training? We want you to love your role, so we will set you up with industry leading training from day 1. In addition, you will head out to some of our operational sites, so you can see first-hand, what happens outside our office. We understand that people learn at different paces and have different learning styles. We customise you're training around what is working for you. If you need a little longer on something, we have you covered!
This is a fulltime Monday to Friday role, with additional Saturday mornings on offer (which of course is paid overtime). We have staggered start times, with the earliest start being 05:00am. Shifts are rostered for 8-hours. We are also just a short stroll from public transport.
This isn't a role you take for a few weeks or months. There is a lot if time invested into training. Development is encouraged and we will help you in every way to achieve great things. We also offer excellent opportunities to progress within the business, both locally and interstate.
It is essential that you hold full Australian work rights with no limitations on hours or duration of employment. Unfortunately, we cannot accept student or working holiday visas, or provide sponsorship for this role.
We offer an inclusive environment, where our people feel comfortable bringing their authentic self to work. We offer a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster.
Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce. We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, ****** orientation, disability or age.
People are treated fairly at work - respecting and supporting human rights and non-discrimination. This is rooted in the values and standards set out in the Holcim Code of Business Conduct.
Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings.
About the Role
You will be dealing directly with all our amazing customers, from those using our products while renovating their forever home, to Tier 1 builders and Government contractors working on major infrastructure projects.
It's a fast-paced role, in an ever-changing environment.
So, who are we looking for? The one thing we can tell you is that there is no "typical mould" for the ideal person.
You may come from building & construction background? Maybe logistics is your thing? Retail or hospitality background? Or maybe, you have been fine tuning your barista skills while serving up the best customer service in town?
The one thing we can tell you is the skills we are looking for.
We need you to have outstanding communication skills. This is key, as the information that you are giving and receiving, will be a determining factor in succeeding, and happy clients. This will be over the phone, and in writing.
You will be confident in MS Office and/or Google suite. Additionally, if learning new programs if your thing, this may be just the place for you. You are comfortable working off multiple screens, while effectively receiving & passing on important information in relation to our products.
Did I mention customer service? Our customers are everything to us, so we are looking for people who embrace this and have it right at the top of their key skills.
Our industry has multiple factors that can impact on operations, so we need people who are resilient, and can change tac as needed.
As your client interactions will be phone based, you need to be able to quickly build rapport, obtain all the relevant information, and have a solution at hand. But don't worry, you will have a fabulous team around you for any additional support you need.
Why Holcim?
And did I mention the training? We want you to love your role, so we will set you up with industry leading training from day 1. In addition, you will head out to some of our operational sites, so you can see first-hand, what happens outside our office. We understand that people learn at different paces and have different learning styles. We customise you're training around what is working for you. If you need a little longer on something, we have you covered!
This is a fulltime Monday to Friday role, with additional Saturday mornings on offer (which of course is paid overtime). We have staggered start times, with the earliest start being 05:00am. Shifts are rostered for 8-hours. We are also just a short stroll from public transport.
This isn't a role you take for a few weeks or months. There is a lot if time invested into training. Development is encouraged and we will help you in every way to achieve great things. We also offer excellent opportunities to progress within the business, both locally and interstate.
It is essential that you hold full Australian work rights with no limitations on hours or duration of employment. Unfortunately, we cannot accept student or working holiday visas, or provide sponsorship for this role.
We offer an inclusive environment, where our people feel comfortable bringing their authentic self to work. We offer a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster.
Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce. We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, ****** orientation, disability or age.
People are treated fairly at work - respecting and supporting human rights and non-discrimination. This is rooted in the values and standards set out in the Holcim Code of Business Conduct.
Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Officer position is now open for candidates interested in the Warehouse / Logistics Jobs sector. This role in Milton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Warehouse / Logistics Jobs is a plus.
