Customer Service Officer

Full job description

Job description

Agency Department of Infrastructure, Planning Work unit Motor Vehicle Registry

and Logistics

Job title Customer Service Officer Designation Administrative Officer 3

Job type Full time Duration Fixed to 0+/06/2025

Salary $66,773 - $71,746 Location Nhulunbuy

Position number 1162+ RTF 304150 Closing 11/0+/2024

Contact officer Judith Plenty on 08 8+++ 3122 or Judith.Plenty@nt.gov.au

About the agency www.dipl.nt.gov.au

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=304150

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment

process or job, please discuss this with the contact officer. For more information about applying for this position and the

merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures

plans, go to the OCPE website.

Primary objective

Provide administration services and support for the effective operation of MVR offices and provide quality customer service

and more complex advice to customers on all driver licensing and vehicle registration matters.

Key duties and responsibilities

1. Evaluate, authorise and process more complex registration and licensing transactions in line with MVR policies,

procedures, and legislation.

2. Provide a full range of timely and accurate information to customers on driver licencing and vehicle registration matters.

3. Exercise the appropriate delegated powers as a Deputy Registrar of Motor Vehicles.

4. Maintain accurate driver licence and vehicle records using MVR’s mainframe computer system.

5. Contribute to the efficient running of the Customer Service team and assist with the on-the-job training, mentoring and

guidance of customer service staff in MVR operations and functions.

6. Deal with customers with more complex needs.

7. Perform theory tests, issue conditional licences, licence class prerequisites, non-standard evidence of residency

approvals.

Selection criteria

Essential

1. Demonstrated commitment to the delivery of high-quality customer service.

2. Well-developed interpersonal skills including the ability to effectively negotiate diplomatically with customers and other

staff.

3. Effective written and oral communication skills, including a proven ability to communicate effectively in cross cultural

settings.

4. Ability to perform as an effective team member and participate in a learning environment where there is a continual

need to train, mentor and provide guidance to staff on the job.

5. A proven ability for working with figures and managing cash.

6. Experience in inputting and retrieving data accurately in a computerised environment.

7. Proven experience in maintaining confidentiality within a professional environment.

Desirable

1. Sound knowledge of driver licensing and vehicle registration policy and procedures or a demonstrated capacity to

interpret and apply legislation.

2. Experience in using office automation software applications such as electronic mail, web browsers, word processing and

spreadsheet packages.

Further information

Successful applicants must demonstrate to the delegate’s satisfaction, they are of satisfactory character to perform the role.

This may require the successful applicant to provide a National Police Criminal History Check prior to commencement.