Job Description
Job description
Customer Service Officer – Nottingham Jobs in Nottingham, England at The Co-operative Bank
Location
Nottingham
Discipline:
Retail Banking
Job type:
Permanent
Salary:
£22,250
Job ref:
028102
Published:
about 21 hours ago
Customer Service Officer
Location: Nottingham City Centre
Contract: Permanent
Hours: Full Time – 35 hours per week Monday – Friday (8.30am-4.30pm) and every other Saturday (8:30am-12pm)
Salary: £22,250 plus enhanced pay for working on a Saturday (an additional 35% will be paid on top of your normal hourly rate) and a fantastic range of benefits
Why join The Co-operative Bank?
2026 is an exciting time to join The Co-operative Bank as we continue our journey of growth.
As the original ethical bank, formed in 1872, we are the only UK high street bank with a customer-led Ethical Policy; one of the many reasons our customers choose to bank with us. Unlike a lot of businesses, we haven’t just developed an ethical approach. We’ve had one from the very start.
Working in one of our branch offices is all about the customer experience, what our customers see, hear and feel and is not just simply a transaction. That’s why Moneyfacts have awarded us the ‘Branch Network of the Year’ several years running!
We have a great opportunity for anyone who is looking to kick-start or continue their career with the financial services industry. It doesn’t matter if you haven’t worked in a bank before, as you will benefit from our comprehensive training program and supportive environment. You will develop expertise in banking practices and gain a deep understanding of our customers, products and services.
We are looking for people with outstanding customer service skills, who excel in a target driven environment, are motivated to succeed and want to thrive in a fast-paced and rewarding organisation.
What a typical day will look like:
Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation
Identifying and addressing customer’s needs
Cash management control
Utilizing various internal systems to update customer records
Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services
Protecting and educating customers against fraud and scams
Engaging with customers from various backgrounds including those who may be vulnerable
Working towards personal/team targets and objectives
Adhering to day to day regulatory and compliance requirements
Working as part of a team, sharing and identifying ways to improve the service provided by the branch
Participating in community outreach work and charity projects
Knowledge, skills and experience required:
Previous experience gained within a customer service environment is essential (knowledge of cash handling would be advantageous)
A passion for excellent customer service with a positive, enthusiastic and resilient approach
Proven success in achieving targets, objectives or deadlines
Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
The ability to work in a fast paced environment
What we can offer you:
27 days holiday rising to 30 days plus bank holidays
Annual bonus
Pay progression review every 6 months
Enhanced pay for working on a Saturday (an additional 35% will be paid on top of your normal hourly rate)
Competitive pension with bank contribution up to 10% based on your contribution for example you pay 4% we pay 8%.
Income protection
Life assurance
2 paid days for volunteering per year
Family friendly policies and supportive working environment
Recognition scheme and a culture in which we celebrate success
An inclusive work environment
Active network groups, ran by colleagues for colleagues
Full training with opportunities for career development
The Co-operative Bank doesn’t currently have a sponsor licence with the Home Office. This means that we are unable to support candidates who require sponsorship under UK work visas. We do however welcome applications from all nationalities and backgrounds and all applications are considered on merit.
Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We are a Disability Confident Employer.
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
Please note we may withdraw this vacancy once sufficient applications have been reached.
Title: Customer Service Officer – Nottingham
Company: The Co-operative Bank
Location: Nottingham, England
Customer Service Officer – Nottingham Jobs in Nottingham, England at The Co-operative Bank
Location
Nottingham
Discipline:
Retail Banking
Job type:
Permanent
Salary:
£22,250
Job ref:
028102
Published:
about 21 hours ago
Customer Service Officer
Location: Nottingham City Centre
Contract: Permanent
Hours: Full Time – 35 hours per week Monday – Friday (8.30am-4.30pm) and every other Saturday (8:30am-12pm)
Salary: £22,250 plus enhanced pay for working on a Saturday (an additional 35% will be paid on top of your normal hourly rate) and a fantastic range of benefits
Why join The Co-operative Bank?
2026 is an exciting time to join The Co-operative Bank as we continue our journey of growth.
As the original ethical bank, formed in 1872, we are the only UK high street bank with a customer-led Ethical Policy; one of the many reasons our customers choose to bank with us. Unlike a lot of businesses, we haven’t just developed an ethical approach. We’ve had one from the very start.
Working in one of our branch offices is all about the customer experience, what our customers see, hear and feel and is not just simply a transaction. That’s why Moneyfacts have awarded us the ‘Branch Network of the Year’ several years running!
We have a great opportunity for anyone who is looking to kick-start or continue their career with the financial services industry. It doesn’t matter if you haven’t worked in a bank before, as you will benefit from our comprehensive training program and supportive environment. You will develop expertise in banking practices and gain a deep understanding of our customers, products and services.
We are looking for people with outstanding customer service skills, who excel in a target driven environment, are motivated to succeed and want to thrive in a fast-paced and rewarding organisation.
What a typical day will look like:
Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation
Identifying and addressing customer’s needs
Cash management control
Utilizing various internal systems to update customer records
Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services
Protecting and educating customers against fraud and scams
Engaging with customers from various backgrounds including those who may be vulnerable
Working towards personal/team targets and objectives
Adhering to day to day regulatory and compliance requirements
Working as part of a team, sharing and identifying ways to improve the service provided by the branch
Participating in community outreach work and charity projects
Knowledge, skills and experience required:
Previous experience gained within a customer service environment is essential (knowledge of cash handling would be advantageous)
A passion for excellent customer service with a positive, enthusiastic and resilient approach
Proven success in achieving targets, objectives or deadlines
Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
The ability to work in a fast paced environment
What we can offer you:
27 days holiday rising to 30 days plus bank holidays
Annual bonus
Pay progression review every 6 months
Enhanced pay for working on a Saturday (an additional 35% will be paid on top of your normal hourly rate)
Competitive pension with bank contribution up to 10% based on your contribution for example you pay 4% we pay 8%.
Income protection
Life assurance
2 paid days for volunteering per year
Family friendly policies and supportive working environment
Recognition scheme and a culture in which we celebrate success
An inclusive work environment
Active network groups, ran by colleagues for colleagues
Full training with opportunities for career development
The Co-operative Bank doesn’t currently have a sponsor licence with the Home Office. This means that we are unable to support candidates who require sponsorship under UK work visas. We do however welcome applications from all nationalities and backgrounds and all applications are considered on merit.
Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We are a Disability Confident Employer.
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
Please note we may withdraw this vacancy once sufficient applications have been reached.
Title: Customer Service Officer – Nottingham
Company: The Co-operative Bank
Location: Nottingham, England
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Officer | Nottingham position is now open for candidates interested in the Bank Jobs sector. This role in Nottingham offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
