Customer Service Officer

Full job description

Division: Northern CPPYJ

Location: Port Macquarie, NSW, AU, 2444

Req ID: 6+160

Customer Service Offficer

Department of Communities and Justice

District: Mid North Coast

Location: Port Macquarie

Employment type: Temporary position up to 6 Months. A Talent Pool will also be created to fill any future vacancies

Salary -$70,6+4.00 to $76,857 per annum + Superannuation and annual leave loading per year of service.

Your role

The primary purpose of this role is to provide front line services to the community from a local office (Community Service Centre or “CSC”). The role involves a range of client and administrative services that contribute to the effective delivery of quality services in a CSC.

What you’ll do

As a Customer Service Officer, you will support the delivery of the CSC’s administrative functions and provide high quality Customer service to our clients both in person and over the phone.

You will have a strong customer service background, attention to detail and a high level of organisational skills.

You will also support caseworkers within the unit providing administration support assistance with processing financials, answering the switch, provide reception duties, assist with fleet management and a variety of other tasks.

What we’re looking for

• Customer service experience both in person, via email and over the phone

Ability to organise work and prioritise workload in a busy work environment

A positive attitude and ability to work independently and collaboratively

Proficient in Word, Outlook and Excel

A valid driver’s licence

Excellent written and verbal communication skills.

You will have good attention to detail and a high level of organisational skills

Proven experience using computer-based applications

Download the role description

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages).

You must also respond to the following question in your cover letter:

Please give an example of your experience managing multiple administrative tasks with competing deadlines.

Applications close: Sunday 8 September 2024 at 11:5+pm AEST

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What we offer

We offer a variety of benefits, including:

A challenging and rewarding career

Flexible, autonomous work environment

Competitive pay and conditions

Training and development opportunities to build and maintain capabilities

Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Ruby Hansen on 04++ 267 027 or at Ruby.Hansen@dcj.nsw.gov.au.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Ghislaine Abel on +7653313 or Ghislaine.abel@DCJ.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lie at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Appointments are subject to reference checks and the following pre-employment checks:

National Criminal History Record Check in accordance with the Disability Inclusion Act 2014

Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

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