Job Description
The Role
An opportunity has become available for casual Customer Service Officers (Retail Food Services) to join Gold Coast Health (GCH) where the focus of our 12 000-strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia.
You will
Adhere to food safety and hygiene standards at all times
Assist in basic food preparation within the kitchen
Ensure food and drink stocks are maintained when working in front counter service areas
Provide exceptional customer service by greeting customers in a pleasant and professional manner
About you
To be successful in this position you will require:
Drivers Licence
Day and evening shifts across a 7-day operational service
Evidence of vaccination, or be able to be vaccinated against and remain vaccinated against - Measles, Mumps, Rubella, Varicella, Pertussis and Hepatitis B
Tuberculosis screening, to identify if the tuberculosis vaccination may be required
Declaration of serious discipline history must be disclosed
Criminal History Screening will be required for new employees (GCH will cover cost)
Benefits
Flexible work options
Career Development
Salary Packaging
Modern Facilities
Diverse Work Culture
Research Opportunities
12.75% super
17.5% leave loading
Salary
Casual (two positions)
Base salary ranging from $37.30 - $3+.80 per hour
About Us
Retail Food Services provides the general public, staff and patients with a range of healthy hot and cold food and drink options seven (7) days per week from our retail outlets of Pulse Café located at Gold Coast University Hospital and from Bayberry Café at Robina Hospital
About Gold Coast Health
Nationally and internationally recognised location for innovative medical research and health care
Annual operating budget exceeding $1.5 billion
More than 1100 beds across three hospitals - Gold Coast University Hospital, Robina Hospital, Varsity Lakes Hospital and Robina and Southport Health Precincts
Secondary and tertiary health services across more than 20 facilities
Opportunity to combine professional advancement, job satisfaction and relaxation into one fulfilling lifestyle
A workplace culture that encourages people to bring their whole selves to work so that they can perform at their best
Committed to reflecting the diversity of the Gold Coast community and ensuring each staff member is included and feels like they belong
How to Apply
Click APPLY to submit your application by Friday, 20 September 2026
Gold Coast Health is committed to providing an accessible, inclusive work environment. Please contact the nominated person if you require any reasonable adjustments throughout this recruitment process.
Job Ad reference: GC588105
Please note: no third-party applications will be accepted.
Company profile
Company Logo for Gold Coast Hospital & Health Service
Gold Coast Hospital & Health Service
2.8
·
5 reviews
Gold Coast Hospital and Health Service
The Gold Coast Hospital and Health Service (HHS) is the principal provider of health services for the Gold Coast area. It is independently and locally controlled by a Board, which exercises significant powers in the management of service delivery.
The $1.76 billion Gold Coast University Hospital has been a significant investment in health infrastructure for the Gold Coast and is one of Queensland's largest clinical teaching and research facilities.
The Gold Coast HHS is moving towards a patient-focused appointment booking process to help reduce the number of patients failing to attend an outpatient appointment or procedure, reduce waiting lists and better identification of patients in need of an appointment.
The Consumer first project has made significant sustainable and innovative changes to enhance the quality of care for mental health patients. There is now a consistent and monitored approach to crisis management planning, supporting patients to manage crisis situations and potentially avoiding unnecessary presentations to the emergency department.
The Falls and Balance Clinic, in partnership with general practitioners, has reduced the rate of falls among high-risk older adults with a +2 per cent reduction in falls between the initial appointment and review, thereby reducing hospital and emergency department admissions.
Oral health waiting times for general dental assessment have been reduced by almost 50 per cent in less than 12 months.
Planning for the Southport Health Precinct is underway, with a range of outpatient and community based services expected to move into refurbished buildings in 2014.
Source: This is an extract from the company's own website
Gold Coast Hospital and Health Service
The Gold Coast Hospital and Health Service (HHS) is the principal provider of health services for the Gold Coast area. It is independently and locally controlled by a Board, which exercises significant powers in the management of service delivery.
The $1.76 billion Gold Coast University Hospital has been a significant investment in health infrastructure for the Gold Coast and is one of Queensland's largest clinical teaching and research facilities.
The Gold Coast HHS is moving towards a patient-focused appointment booking process to help reduce the number of patients failing to attend an outpatient appointment or procedure, reduce waiting lists and better identification of patients in need of an appointment.
The Consumer first project has made significant sustainable and innovative changes to enhance the quality of care for mental health patients. There is now a consistent and monitored approach to crisis management planning, supporting patients to manage crisis situations and potentially avoiding unnecessary presentations to the emergency department.
The Falls and Balance Clinic, in partnership with general practitioners, has reduced the rate of falls among high-risk older adults with a +2 per cent reduction in falls between the initial appointment and review, thereby reducing hospital and emergency department admissions.
Oral health waiting times for general dental assessment have been reduced by almost 50 per cent in less than 12 months.
Planning for the Southport Health Precinct is underway, with a range of outpatient and community based services expected to move into refurbished buildings in 2014.
Source: This is an extract from the company's own website
Show more
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Don’t provide your bank or credit card details when applying for jobs.
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salary teaser image
What can I earn as a Customer Service Representative
An opportunity has become available for casual Customer Service Officers (Retail Food Services) to join Gold Coast Health (GCH) where the focus of our 12 000-strong team is on providing world-class health care to people living in the Gold Coast, and northern New South Wales region of Australia.
You will
Adhere to food safety and hygiene standards at all times
Assist in basic food preparation within the kitchen
Ensure food and drink stocks are maintained when working in front counter service areas
Provide exceptional customer service by greeting customers in a pleasant and professional manner
About you
To be successful in this position you will require:
Drivers Licence
Day and evening shifts across a 7-day operational service
Evidence of vaccination, or be able to be vaccinated against and remain vaccinated against - Measles, Mumps, Rubella, Varicella, Pertussis and Hepatitis B
Tuberculosis screening, to identify if the tuberculosis vaccination may be required
Declaration of serious discipline history must be disclosed
Criminal History Screening will be required for new employees (GCH will cover cost)
Benefits
Flexible work options
Career Development
Salary Packaging
Modern Facilities
Diverse Work Culture
Research Opportunities
12.75% super
17.5% leave loading
Salary
Casual (two positions)
Base salary ranging from $37.30 - $3+.80 per hour
About Us
Retail Food Services provides the general public, staff and patients with a range of healthy hot and cold food and drink options seven (7) days per week from our retail outlets of Pulse Café located at Gold Coast University Hospital and from Bayberry Café at Robina Hospital
About Gold Coast Health
Nationally and internationally recognised location for innovative medical research and health care
Annual operating budget exceeding $1.5 billion
More than 1100 beds across three hospitals - Gold Coast University Hospital, Robina Hospital, Varsity Lakes Hospital and Robina and Southport Health Precincts
Secondary and tertiary health services across more than 20 facilities
Opportunity to combine professional advancement, job satisfaction and relaxation into one fulfilling lifestyle
A workplace culture that encourages people to bring their whole selves to work so that they can perform at their best
Committed to reflecting the diversity of the Gold Coast community and ensuring each staff member is included and feels like they belong
How to Apply
Click APPLY to submit your application by Friday, 20 September 2026
Gold Coast Health is committed to providing an accessible, inclusive work environment. Please contact the nominated person if you require any reasonable adjustments throughout this recruitment process.
Job Ad reference: GC588105
Please note: no third-party applications will be accepted.
Company profile
Company Logo for Gold Coast Hospital & Health Service
Gold Coast Hospital & Health Service
2.8
·
5 reviews
Gold Coast Hospital and Health Service
The Gold Coast Hospital and Health Service (HHS) is the principal provider of health services for the Gold Coast area. It is independently and locally controlled by a Board, which exercises significant powers in the management of service delivery.
The $1.76 billion Gold Coast University Hospital has been a significant investment in health infrastructure for the Gold Coast and is one of Queensland's largest clinical teaching and research facilities.
The Gold Coast HHS is moving towards a patient-focused appointment booking process to help reduce the number of patients failing to attend an outpatient appointment or procedure, reduce waiting lists and better identification of patients in need of an appointment.
The Consumer first project has made significant sustainable and innovative changes to enhance the quality of care for mental health patients. There is now a consistent and monitored approach to crisis management planning, supporting patients to manage crisis situations and potentially avoiding unnecessary presentations to the emergency department.
The Falls and Balance Clinic, in partnership with general practitioners, has reduced the rate of falls among high-risk older adults with a +2 per cent reduction in falls between the initial appointment and review, thereby reducing hospital and emergency department admissions.
Oral health waiting times for general dental assessment have been reduced by almost 50 per cent in less than 12 months.
Planning for the Southport Health Precinct is underway, with a range of outpatient and community based services expected to move into refurbished buildings in 2014.
Source: This is an extract from the company's own website
Gold Coast Hospital and Health Service
The Gold Coast Hospital and Health Service (HHS) is the principal provider of health services for the Gold Coast area. It is independently and locally controlled by a Board, which exercises significant powers in the management of service delivery.
The $1.76 billion Gold Coast University Hospital has been a significant investment in health infrastructure for the Gold Coast and is one of Queensland's largest clinical teaching and research facilities.
The Gold Coast HHS is moving towards a patient-focused appointment booking process to help reduce the number of patients failing to attend an outpatient appointment or procedure, reduce waiting lists and better identification of patients in need of an appointment.
The Consumer first project has made significant sustainable and innovative changes to enhance the quality of care for mental health patients. There is now a consistent and monitored approach to crisis management planning, supporting patients to manage crisis situations and potentially avoiding unnecessary presentations to the emergency department.
The Falls and Balance Clinic, in partnership with general practitioners, has reduced the rate of falls among high-risk older adults with a +2 per cent reduction in falls between the initial appointment and review, thereby reducing hospital and emergency department admissions.
Oral health waiting times for general dental assessment have been reduced by almost 50 per cent in less than 12 months.
Planning for the Southport Health Precinct is underway, with a range of outpatient and community based services expected to move into refurbished buildings in 2014.
Source: This is an extract from the company's own website
Show more
Report this job advert
Be careful
Don’t provide your bank or credit card details when applying for jobs.
Learn how to protect yourself
salary teaser image
What can I earn as a Customer Service Representative
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Officer |Retail Food Services position is now open for candidates interested in the Government Job Alert sector. This role in Southport offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.