Customer Service & Operations Analyst - Anti-Money Laundering
Join us as a Customer Service & Operations Analyst in Anti-Money Laundering
Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities
You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
This role offers great career development opportunities with relevant training programmes and exposure for you and your work
You will be required to be full time office working for the first 6 weeks whilst completing training and accreditation, After this the role is a Hybrid role consisting of 2 days in the office
What you'll do
Joining a specialist AML team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.
As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.
Day-to-day, you’ll be:
Accurately investigating your queries, raising with relevant parties, and escalating where needed
Making sure processing is performed accurately and within an agreed turn-around time
Participating in initiatives that help improve our customer service, processes and procedures
Reviewing processing errors and customer complaints to help identify trends and training needs
The skills you'll need
You’ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.
We’ll also be looking for you to demonstrate:
An understanding of the financial services industry and our customers
Knowledge of our products, processes and banking systems
Good written and spoken communication skills