Job Description
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in India and as such all normal working days must be carried out in India.
Join us as a Customer Service & Operations Analyst
In this customer centric role, you’ll join our Payments function and deliver successful outcomes for your customers by investigating their queries and understanding their needs
You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
This is an opportunity to be recognised as a subject matter expert, enhancing your reputation throughout the bank
This role is available at senior analyst level and your shift pattern will cover our UK working hours
What you'll do
As our Customer Service & Operations Analyst, you’ll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues. You’ll also support the unit leader by allocating work, making sure processes are followed and helping in the development of business continuity plans.
Your day-to-day activities will include:
Authorising and investigating all transactions to defined KPIs
Providing specialist support by monitoring and sharing MI
Collecting and analysing the required information from the customers and businesses
Reviewing processes which could be enhanced to improve the customer experience
The skills you'll need
We're looking for someone with at least two years of relevant experience, along with knowledge of payments, reconciliation and investigations. In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines.
Additionally, you’ll demonstrate:
An awareness of changes in trends, policies and regulations
An understanding of our industry and its customers
A thorough understanding of products, processes and banking systems
This role is based in India and as such all normal working days must be carried out in India.
Join us as a Customer Service & Operations Analyst
In this customer centric role, you’ll join our Payments function and deliver successful outcomes for your customers by investigating their queries and understanding their needs
You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
This is an opportunity to be recognised as a subject matter expert, enhancing your reputation throughout the bank
This role is available at senior analyst level and your shift pattern will cover our UK working hours
What you'll do
As our Customer Service & Operations Analyst, you’ll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues. You’ll also support the unit leader by allocating work, making sure processes are followed and helping in the development of business continuity plans.
Your day-to-day activities will include:
Authorising and investigating all transactions to defined KPIs
Providing specialist support by monitoring and sharing MI
Collecting and analysing the required information from the customers and businesses
Reviewing processes which could be enhanced to improve the customer experience
The skills you'll need
We're looking for someone with at least two years of relevant experience, along with knowledge of payments, reconciliation and investigations. In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines.
Additionally, you’ll demonstrate:
An awareness of changes in trends, policies and regulations
An understanding of our industry and its customers
A thorough understanding of products, processes and banking systems
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Operations Analyst position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
