Job Description
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in India and as such all normal working days must be carried out in India.
Join us as a Customer Service & Operations Unit Leader
In this fast paced and critical role, we’ll look to you to make sure your unit is efficiently planned and operating at optimum capacity
With a strong customer focus, you’ll be reviewing performance indicators to identify trends and areas of improvement
If you’re a driven and motivational leader, this could be an opportunity for you to enjoy a fast paced and engaging role, with considerable stakeholder interaction
This role is available at associate level
What you'll do
As a Unit Leader, you’ll be delivering all team activities and successful customer and business outcomes by making sure your unit is operating at its best capacity. You’ll maximise efficiency by collaborating with support functions and continuing to make sure your unit is engaged and consistently developing professionally. We’ll also look to you to approve and maintain process documents to help define performance indicators, measure and report MI and enable the right decision making.
Additionally, you’ll be:
Optimally using resources to reduce costs and increase productivity
Developing and executing a plan for effective training and accreditation, and understanding and driving the performance of you unit
Using data insights to drive change activity, and leading and participating in local and global projects
Building a culture of continuous improvement, leading by example to deliver innovative and cost-effective solutions to enhance our performance and customer experience
Enhancing the risk culture in your unit with a focus on proactive, end-to-end risk
The skills you'll need
We're looking for someone with knowledge and experience of working in a financial services environment. You’ll also need to have at least six years' relevant experience and strong working knowledge of Payments Operations and Payments Investigations which includes knowledge on process, systems and flows. Strong people management skills are a must, along with the ability to drive, coach and motivate others to succeed.
We’ll also look for you to have:
A proven track record in delivering process improvement which includes automation
Strong working exposure in Risk & Controls
An understanding of the industry and our customers
Knowledge of financial products, processes and banking systems
A background in risk, compliance and legal issues in different jurisdictions
An understanding of people processes and policies
This role is based in India and as such all normal working days must be carried out in India.
Join us as a Customer Service & Operations Unit Leader
In this fast paced and critical role, we’ll look to you to make sure your unit is efficiently planned and operating at optimum capacity
With a strong customer focus, you’ll be reviewing performance indicators to identify trends and areas of improvement
If you’re a driven and motivational leader, this could be an opportunity for you to enjoy a fast paced and engaging role, with considerable stakeholder interaction
This role is available at associate level
What you'll do
As a Unit Leader, you’ll be delivering all team activities and successful customer and business outcomes by making sure your unit is operating at its best capacity. You’ll maximise efficiency by collaborating with support functions and continuing to make sure your unit is engaged and consistently developing professionally. We’ll also look to you to approve and maintain process documents to help define performance indicators, measure and report MI and enable the right decision making.
Additionally, you’ll be:
Optimally using resources to reduce costs and increase productivity
Developing and executing a plan for effective training and accreditation, and understanding and driving the performance of you unit
Using data insights to drive change activity, and leading and participating in local and global projects
Building a culture of continuous improvement, leading by example to deliver innovative and cost-effective solutions to enhance our performance and customer experience
Enhancing the risk culture in your unit with a focus on proactive, end-to-end risk
The skills you'll need
We're looking for someone with knowledge and experience of working in a financial services environment. You’ll also need to have at least six years' relevant experience and strong working knowledge of Payments Operations and Payments Investigations which includes knowledge on process, systems and flows. Strong people management skills are a must, along with the ability to drive, coach and motivate others to succeed.
We’ll also look for you to have:
A proven track record in delivering process improvement which includes automation
Strong working exposure in Risk & Controls
An understanding of the industry and our customers
Knowledge of financial products, processes and banking systems
A background in risk, compliance and legal issues in different jurisdictions
An understanding of people processes and policies
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Operations Unit Leader position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
