Customer Service - Personal Banker

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

Having proactive conversations, understanding the needs of our customers and helping them with their banking needs

Completing general banking requests such as payments, balance enquires and transfers

Helping customers to understand the different ways they can bank with us and the range of services we can offer

Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

The skills you'll need

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

A passion for customer service and strong attention to detail

The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals

Strong interpersonal skills and the ability to work well as part of a team

The commitment to develop new skills and responsibilities

How we’ll reward you

You’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work.

You’ll also benefit from:

A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme

A generous holiday entitlement of 33 days, pro rata for hours worked

A monthly contribution to your retirement fund

To find out more about the benefits we offer, check out our rewards and benefits page.