Job Description
Designation: Quality Manager - Customer Service (Retail Banking)
Location: Bandra, BKC, Mumbai
Industry: Banking and Finance
Experience: 10 - 12 years
Job Description:
- To measure internal service quality basis the pre-defined criteria for the Retail Assets/Liability branches.
- To record and publish performance score to all stakeholders
- To collaborate with Business/Operations/Training team and co-opt the performance improvement for bottom quartile population
- To create value in terms of identifying opportunities for process improvement to enable the Frontline and/or enhance Customer Experience
- To drive implementation of tactical actions derived from NPS score across channel
- To ensure day to day service quality evaluation process with the internal /external resources is driven smoothly
- To liaison with external agencies for conducting mystery shopping for Retail Asset/Liability branches as per best in class global practices
- To improve customer service delivery as per the service attitude defined by the bank
Interested candidate can share their resume on pinky.acura@gmail.com or contact on
Location: Bandra, BKC, Mumbai
Industry: Banking and Finance
Experience: 10 - 12 years
Job Description:
- To measure internal service quality basis the pre-defined criteria for the Retail Assets/Liability branches.
- To record and publish performance score to all stakeholders
- To collaborate with Business/Operations/Training team and co-opt the performance improvement for bottom quartile population
- To create value in terms of identifying opportunities for process improvement to enable the Frontline and/or enhance Customer Experience
- To drive implementation of tactical actions derived from NPS score across channel
- To ensure day to day service quality evaluation process with the internal /external resources is driven smoothly
- To liaison with external agencies for conducting mystery shopping for Retail Asset/Liability branches as per best in class global practices
- To improve customer service delivery as per the service attitude defined by the bank
Interested candidate can share their resume on pinky.acura@gmail.com or contact on
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Quality Manager position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
