Job Overview

Join Omni Interactions as an independent contractor and provide exceptional customer service to notable Fortune 500 companies. This role involves managing inbound phone calls, responding to chat messages, and addressing customer inquiries via email, all while maintaining a high standard of service.

Key Responsibilities
• Deliver outstanding customer service through various communication channels including phone, chat, and email.
• Address customer inquiries and resolve issues efficiently.
• Uphold professionalism in all interactions with customers.
• Adhere to company policies and procedures throughout your engagements.

Required Skills
• Exceptional communication capabilities.
• Strong orientation towards customer service.
• Proficiency in handling multiple communication formats (phone, chat, email).
• Effective problem-solving capabilities.
• Excellent time management and organizational skills.

Qualifications
• Successful completion of a criminal background check is required.
• Ability to operate independently as a contractor.

Career Growth Opportunities

While specific advancement paths may not be explicitly defined, this role enables contractors to develop significant skills in customer service, creating avenues for future opportunities within the industry.

Company Culture And Values

At Omni, we prioritize flexibility and independence, allowing our contractors to design their schedules to suit their lifestyles. We are committed to fostering a dynamic team environment dedicated to superior customer satisfaction.

Compensation And Benefits
• Flexible work schedule options available.
• Most work hours are scheduled during weekdays and daytime.
• Competitive contract earnings generally range from \(14 to \)20 per hour based on client agreements.
• Additional performance-based incentives may apply.

Note: This position is not available to contractors residing in certain states. Please review the restrictions carefully.

Employment Type: Contractor