Customer Service Representative

About the Role:

Join our international BPO team and be the voice of world-class customer service for UK clients. If you’re passionate about solving problems and confident on calls, this role is for you.

Key Responsibilities:

Handle inbound calls chats and emails for UK-based customers.

Resolve queries promptly and professionally.

Maintain accurate logs, reports, and SLAs.

Manage escalations with a customer-first approach.

Consistently meet KPIs and performance targets.

What We’re Looking For

Excellent English communication skills (verbal & written).

Strong problem-solving mindset.

Minimum 1 year of experience in international voice process preferred.

Willingness to work in rotational and night shifts.

Positive, proactive, and customer-centric attitude.

Interested Candidate can apply on farha@truesolution.in OR Call/ WhatsApp on +91-XXXXXXXXXX