Job Description
Job Title: Customer Service Representative (CSR)
Location: Mumbai-Hybrid
Experience: 6 months – 1 year
Employment Type: Full-time
About Vahaflix:
Vahaflix is a fast-growing OTT platform delivering high-quality entertainment content to audiences worldwide. We are passionate about providing seamless streaming experiences and exceptional customer support to our users.
Role Overview:
We are looking for a proactive and customer-oriented CSR to join our support team. The ideal candidate will handle user queries, troubleshoot issues, and ensure our viewers enjoy a smooth and engaging experience on our platform.
Key Responsibilities:
· Respond to customer queries via chat, email, and calls in a timely and professional manner.
· Assist users with account setup, subscription management, and content-related queries.
· Troubleshoot technical issues related to streaming, app usage, or device compatibility.
· Escalate unresolved issues to relevant teams while maintaining ownership of the customer experience.
· Maintain accurate records of interactions and feedback in the CRM system.
· Collaborate with cross-functional teams to identify and resolve recurring issues.
· Contribute to improving customer support processes and help create FAQs or knowledge base articles.
Required Skills & Qualifications:
· 6 months – 1 year of experience in customer support, preferably in OTT, media, or tech-related industries. Good Communication skills.
· Basic troubleshooting skills and comfort with digital platforms and streaming services.
· Strong problem-solving ability and a positive attitude toward customer satisfaction.
· Ability to multitask and manage time effectively in a fast-paced environment.
· Familiarity with CRM systems or helpdesk tools is a plus.
What We Offer:
· Opportunity to work with a dynamic and creative team in the OTT industry.
· Exposure to the latest trends in digital streaming and customer engagement.
· Competitive salary and performance-based incentives.
· Learning and growth opportunities in a rapidly expanding platform.
How to Apply: ONLY MUMBAI CANDIDATES
Please send your updated CV to [HR Email] with the subject line: “Application – CSR Vahaflix”.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Health insurance
Life insurance
Provident Fund
Work from home
Work Location: In person
Location: Mumbai-Hybrid
Experience: 6 months – 1 year
Employment Type: Full-time
About Vahaflix:
Vahaflix is a fast-growing OTT platform delivering high-quality entertainment content to audiences worldwide. We are passionate about providing seamless streaming experiences and exceptional customer support to our users.
Role Overview:
We are looking for a proactive and customer-oriented CSR to join our support team. The ideal candidate will handle user queries, troubleshoot issues, and ensure our viewers enjoy a smooth and engaging experience on our platform.
Key Responsibilities:
· Respond to customer queries via chat, email, and calls in a timely and professional manner.
· Assist users with account setup, subscription management, and content-related queries.
· Troubleshoot technical issues related to streaming, app usage, or device compatibility.
· Escalate unresolved issues to relevant teams while maintaining ownership of the customer experience.
· Maintain accurate records of interactions and feedback in the CRM system.
· Collaborate with cross-functional teams to identify and resolve recurring issues.
· Contribute to improving customer support processes and help create FAQs or knowledge base articles.
Required Skills & Qualifications:
· 6 months – 1 year of experience in customer support, preferably in OTT, media, or tech-related industries. Good Communication skills.
· Basic troubleshooting skills and comfort with digital platforms and streaming services.
· Strong problem-solving ability and a positive attitude toward customer satisfaction.
· Ability to multitask and manage time effectively in a fast-paced environment.
· Familiarity with CRM systems or helpdesk tools is a plus.
What We Offer:
· Opportunity to work with a dynamic and creative team in the OTT industry.
· Exposure to the latest trends in digital streaming and customer engagement.
· Competitive salary and performance-based incentives.
· Learning and growth opportunities in a rapidly expanding platform.
How to Apply: ONLY MUMBAI CANDIDATES
Please send your updated CV to [HR Email] with the subject line: “Application – CSR Vahaflix”.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Health insurance
Life insurance
Provident Fund
Work from home
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Work from home Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
