Job Description
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Customer Service Representative will perform inbound and outbound calls to members that need help in finding local community resources, specifically to meet their social needs. There is a strong preference for finding candidates that have lived or cared for someone with similar experiences of our members.
In this role, you will:
Make outbound calls, as well as taking some inbound calls as needed.
Perform assessments with members to ascertain needs and potential case management qualification.
Navigate member resource needs, such as food, financial, or employment assistance (among others), providing referrals from an internal database.
Communicating with external organizations to help coordinate member assistance.
Regularly follow-up with members as needed to ensure needs are met.
Connect members with other departments as needed.
Serve as an active part of one-on-ones, team meetings, and town halls.
Successfully operate in a high call volume environment.
Perform other duties as needed.
Required Qualifications
1+ year of call center and/or social services experience.
Must reside in Florida, Kentucky, Virginia, Michigan, or Oklahoma.
Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens. Working knowledge of Microsoft© products (Outlook, Excel, folders)
Access to a designated workspace, free from noise and other distractions.
High speed internet with the ability to hardwire via ethernet from cable modem to PC.
Preferred Qualifications
Bilingual (English/Spanish), with a willingness to pass a language certification test.
Previous knowledge of Medicaid.
Personal experience with community resource navigation, in order to assist with Medicaid needs.
Strong communication skills (oral and written).
Strong analytical and problem-solving skills.
Active listening proficiency.
Ability to be receptive to feedback and to embrace continuous improvement.
Positive attitude and strong interpersonal skills
Ability to display empathy towards the needs and concerns of customers.
Desire to contribute to building a positive team spirit.
Education
High school diploma or GED.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $28.46
Position Summary
The Customer Service Representative will perform inbound and outbound calls to members that need help in finding local community resources, specifically to meet their social needs. There is a strong preference for finding candidates that have lived or cared for someone with similar experiences of our members.
In this role, you will:
Make outbound calls, as well as taking some inbound calls as needed.
Perform assessments with members to ascertain needs and potential case management qualification.
Navigate member resource needs, such as food, financial, or employment assistance (among others), providing referrals from an internal database.
Communicating with external organizations to help coordinate member assistance.
Regularly follow-up with members as needed to ensure needs are met.
Connect members with other departments as needed.
Serve as an active part of one-on-ones, team meetings, and town halls.
Successfully operate in a high call volume environment.
Perform other duties as needed.
Required Qualifications
1+ year of call center and/or social services experience.
Must reside in Florida, Kentucky, Virginia, Michigan, or Oklahoma.
Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens. Working knowledge of Microsoft© products (Outlook, Excel, folders)
Access to a designated workspace, free from noise and other distractions.
High speed internet with the ability to hardwire via ethernet from cable modem to PC.
Preferred Qualifications
Bilingual (English/Spanish), with a willingness to pass a language certification test.
Previous knowledge of Medicaid.
Personal experience with community resource navigation, in order to assist with Medicaid needs.
Strong communication skills (oral and written).
Strong analytical and problem-solving skills.
Active listening proficiency.
Ability to be receptive to feedback and to embrace continuous improvement.
Positive attitude and strong interpersonal skills
Ability to display empathy towards the needs and concerns of customers.
Desire to contribute to building a positive team spirit.
Education
High school diploma or GED.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $28.46
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Work from home Jobs sector. This role in Baker offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.