Customer Service Representative -

Job description
Sky Service Cards - RM-Sky Channel-Contact Centre Inbound
The Sky Service Cards - RM-Sky Channel-Contact Centre Inbound role is an integral part of Kotak Mahindra Bank Ltd's customer service team. As a representative, you will be the first point of contact for customers, handling their inquiries, orders, and complaints. Your primary goal is to ensure a positive and efficient customer experience, building trust and loyalty with our clients.
• Answer incoming calls from customers promptly and professionally.
• Address customer inquiries, providing accurate and timely information.
• Assist customers with order placement, ensuring a smooth and error-free process.
• Resolve customer complaints and issues, offering effective solutions.
• Maintain a friendly and helpful tone throughout customer interactions.
• Update customer records and ensure accurate documentation.
• Collaborate with other teams to ensure a seamless customer journey.
• Stay updated with product knowledge and bank policies to provide accurate guidance.
• Handle customer escalations and provide timely resolutions.
• Ensure customer data privacy and security at all times.
• High school diploma or equivalent; college degree preferred.
• 1-2 years of experience in a customer service role, preferably in a banking or financial institution.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using Microsoft Office and customer relationship management (CRM) systems.
• Basic knowledge of banking products and services is an asset.
• Excellent time management and organizational skills.
• Willingness to learn and adapt to new processes and technologies.
• A positive and enthusiastic attitude towards customer service.
Experience Level
Mid Level

More about this Customer Service Representative - Banking Contact Centre (Inbound) job

Kotak Mahindra Bank is aggressively hiring for the job profile of Customer Service Representative - Banking Contact Centre at undefined in null locality. Kindly go through the FAQs below to get all answers related to the given job.

1. How much salary can I expect as a Customer Service Representative - Banking Contact Centre in Kotak Mahindra Bank in undefined?

Ans. You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

2. What is the eligibility criteria to apply for Customer Service Representative - Banking Contact Centre in Kotak Mahindra Bank in undefined?

Ans. The candidate should have completed undefined degree and people who have 1 to 2 years are eligible to apply for this job. You can apply for more jobs in undefined to get hired quickly.

3. Is there any specific skill required for this job?

Ans. The candidate should have undefined skills and sound communication skills for this job.

4. Who can apply for this job?

Ans. Both Male and Female candidates can apply for this job.

5. Is it a work from home job?

Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in undefined at apna.

6. Are there any charges or deposits required while applying for the role or while joining?

Ans. No work-related deposit needs to be made during your employment with the company.

7. How can I apply for this job?

Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

8. What is the last date to apply?

Ans. The last date to apply for this job is .

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