Job Description
Full job description
Location: Melbourne, Australia (Hybrid)
Thursday 7 th May Start Date
In this position, you’ll be based in Melbourne, Yarra Falls office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
Do you like helping people?
Are you good at communicating with people?
Do you accurately follow processes?
Would you like to belong to a first class, friendly customer service team?
Full-time position available at our state of the art Yarra Falls office which includes a gym and onsite parking.
A role you will love
We are seeking experienced customer service professionals with a high attention to detail for our customer call centre in Melbourne. You will be the first point of contact for customers who phone, email or make online queries regarding their accounts. Your main responsibility will be to ensure excellent customer service is provided to all customers with varying needs, following set processes and using your exceptional rapport building skills and professionalism.
Some of your key responsibilities may include:
Responding to phone, email and webchat enquiries from customers with the aim of exceeding customer expectations at every interaction
First call resolution through adherence to process
Identify and support customers with complex needs and refer them to appropriate support services
Drive customer satisfaction through provision of quality service to our internal and external clients
Actively participate in team discussions, meetings, and other team forums to impart knowledge and ideas that result in team decisions
Be engaged in own development and identify areas for improvement
Continuously look for improvement opportunities focused on productivity, quality and timely production for each service provided
What will you bring to the role?
Outstanding listening, oral and written communication skills for gathering and providing information
Strong attention to detail and an underlying commitment to delivering quality outcomes through continuous adherence to process.
A passion for providing a fantastic customer experience
Fast learner with the ability to work seamlessly across multiple IT platforms while managing simultaneous tasks
A high level of initiative, tackling problems in a methodical and logical manner
High energy and motivation to succeed
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Location: Melbourne, Australia (Hybrid)
Thursday 7 th May Start Date
In this position, you’ll be based in Melbourne, Yarra Falls office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
Do you like helping people?
Are you good at communicating with people?
Do you accurately follow processes?
Would you like to belong to a first class, friendly customer service team?
Full-time position available at our state of the art Yarra Falls office which includes a gym and onsite parking.
A role you will love
We are seeking experienced customer service professionals with a high attention to detail for our customer call centre in Melbourne. You will be the first point of contact for customers who phone, email or make online queries regarding their accounts. Your main responsibility will be to ensure excellent customer service is provided to all customers with varying needs, following set processes and using your exceptional rapport building skills and professionalism.
Some of your key responsibilities may include:
Responding to phone, email and webchat enquiries from customers with the aim of exceeding customer expectations at every interaction
First call resolution through adherence to process
Identify and support customers with complex needs and refer them to appropriate support services
Drive customer satisfaction through provision of quality service to our internal and external clients
Actively participate in team discussions, meetings, and other team forums to impart knowledge and ideas that result in team decisions
Be engaged in own development and identify areas for improvement
Continuously look for improvement opportunities focused on productivity, quality and timely production for each service provided
What will you bring to the role?
Outstanding listening, oral and written communication skills for gathering and providing information
Strong attention to detail and an underlying commitment to delivering quality outcomes through continuous adherence to process.
A passion for providing a fantastic customer experience
Fast learner with the ability to work seamlessly across multiple IT platforms while managing simultaneous tasks
A high level of initiative, tackling problems in a methodical and logical manner
High energy and motivation to succeed
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Work from home Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.