Job Description
Mouser Electronics, part of the Berkshire Hathaway family of companies, is a Top 10 Global Distributor of semiconductors and electronic components. Join our growing global team of 4,000+ employees and be part of the success story!
Your key responsibilities:
Provides optimal customer experience, exhibiting Mouser values to each customer.
Handle incoming customer enquiries by internal system, email and phone.
Accurately processes various types of customer requests, including but not limited to orders, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
Follows up with customers to ensure ongoing customer satisfaction.
Researches and expedites customer requests. Monitors and ensures delivery date and product quality to meet customer requirements, verifies customer requests are processed correctly.
Liaise with internal departments and external organizations and works effectively as a team contributor on all assignments.
Provides Chat support as required in local language.
Other ad hoc duties assigned by the manager.
Successful candidate will have:
University degree is preferred
Previous experiences in customer service field. Have been worked in semiconductor or distributor industry would be an advantage.
Excellent verbal and written communication in English
Attention to detail, accurate and maintains quality expectations.
Strong analytical, problem solving and negotiation skills.
Professional telephone and written communication manners.
Proficiency in MS Office applications and other software.
Job Type: Full-time
Pay: $60,000.00 – $70,000.00 per year
Benefits:
Dental insurance
Health insurance
Experience:
Customer service: 2 years (Preferred)
Work Location: In person
Your key responsibilities:
Provides optimal customer experience, exhibiting Mouser values to each customer.
Handle incoming customer enquiries by internal system, email and phone.
Accurately processes various types of customer requests, including but not limited to orders, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
Follows up with customers to ensure ongoing customer satisfaction.
Researches and expedites customer requests. Monitors and ensures delivery date and product quality to meet customer requirements, verifies customer requests are processed correctly.
Liaise with internal departments and external organizations and works effectively as a team contributor on all assignments.
Provides Chat support as required in local language.
Other ad hoc duties assigned by the manager.
Successful candidate will have:
University degree is preferred
Previous experiences in customer service field. Have been worked in semiconductor or distributor industry would be an advantage.
Excellent verbal and written communication in English
Attention to detail, accurate and maintains quality expectations.
Strong analytical, problem solving and negotiation skills.
Professional telephone and written communication manners.
Proficiency in MS Office applications and other software.
Job Type: Full-time
Pay: $60,000.00 – $70,000.00 per year
Benefits:
Dental insurance
Health insurance
Experience:
Customer service: 2 years (Preferred)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Insurance sector. This role in Notting Hill offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.