Job Description
• Females only.
• Manage incoming customers phone calls.
• Manage incoming customers chats and mails.
• Identify and assess customers’ needs to achieve satisfaction.
• Should be completely fluent in english and should be able to carry fluent conversations.
• Co-ordinate customers' requirements and complaints to the respective team members.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
Job Types: Full-time, Fresher
Salary: ₹10,000.00 - ₹18,000.00 per month
Benefits:
• Paid sick time
Schedule:
• Day shift
Supplemental pay types:
• Yearly bonus
Application Question(s):
• Would you able to reliably commute to Andheri West, Mumbai for the job?
Education:
• Higher Secondary(12th Pass) (Preferred)
Language:
• Hindi (Preferred)
• Fluent English (Required
• Manage incoming customers phone calls.
• Manage incoming customers chats and mails.
• Identify and assess customers’ needs to achieve satisfaction.
• Should be completely fluent in english and should be able to carry fluent conversations.
• Co-ordinate customers' requirements and complaints to the respective team members.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
Job Types: Full-time, Fresher
Salary: ₹10,000.00 - ₹18,000.00 per month
Benefits:
• Paid sick time
Schedule:
• Day shift
Supplemental pay types:
• Yearly bonus
Application Question(s):
• Would you able to reliably commute to Andheri West, Mumbai for the job?
Education:
• Higher Secondary(12th Pass) (Preferred)
Language:
• Hindi (Preferred)
• Fluent English (Required
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Customer Care Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
