Job Description
Seeking Alpha
Customer Service Representative
Seeking Alpha • via Comeet
24 days ago
Full–time
No Degree Mentioned
Apply directly on Comeet
Job description
Description
What we're looking for?
Seeking Alpha is looking for a Customer Service Representative to join the Customer Service team. As a Customer Service Representative, your job is to answer users’ questions by phone and email and help them make the most out of their subscriptions. The position is 100% remote, work from home.
Why we’re a great company to work for
Seeking Alpha is the leading online destination for engaged investors. We have an awesome product. Our crowdsourced research and cutting-edge investing tools are helping nearly 300,000 paying subscribers exceed their financial goals.
We care about work-life balance: We work primarily from home, provide lots of perks, and insist that you enjoy them.
We invest in people. We consider each employee a long-term investment, and we see value in continuously nurturing and training our teammates.
Responsibilities
• Manage large amounts of incoming phone calls and tickets
• Actively perform product feature tours, updates, retention, and feedback calls with customers
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Address customer queries by identifying their needs and providing complete and accurate solutions
• Go the extra mile to engage customers
Requirements
• Very high level of English (verbal and written) - Must
• At least two years of experience in customer support over the phone
• Strong phone contact handling skills and active listening
• Track record of over-achieving quota and a knack for up-selling additional products/services
• Familiarity with CRM systems and best practices
• Customer orientation and ability to adapt/respond to different types of customer personalities
• Ability to multitask, prioritize, and manage time effectively
• Experience in providing support for financial institutions - an advantage
• Experience in providing support in a B2C environment - an advantage
• Knowledge of U.S. stock markets and terminology - an advantage
Location: Remote work in India
Working terms: Night Shifts (05:30 PM to 03:30 AM IST, including 1-hour break), Monday to Friday.
Customer Service Representative
Seeking Alpha • via Comeet
24 days ago
Full–time
No Degree Mentioned
Apply directly on Comeet
Job description
Description
What we're looking for?
Seeking Alpha is looking for a Customer Service Representative to join the Customer Service team. As a Customer Service Representative, your job is to answer users’ questions by phone and email and help them make the most out of their subscriptions. The position is 100% remote, work from home.
Why we’re a great company to work for
Seeking Alpha is the leading online destination for engaged investors. We have an awesome product. Our crowdsourced research and cutting-edge investing tools are helping nearly 300,000 paying subscribers exceed their financial goals.
We care about work-life balance: We work primarily from home, provide lots of perks, and insist that you enjoy them.
We invest in people. We consider each employee a long-term investment, and we see value in continuously nurturing and training our teammates.
Responsibilities
• Manage large amounts of incoming phone calls and tickets
• Actively perform product feature tours, updates, retention, and feedback calls with customers
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Address customer queries by identifying their needs and providing complete and accurate solutions
• Go the extra mile to engage customers
Requirements
• Very high level of English (verbal and written) - Must
• At least two years of experience in customer support over the phone
• Strong phone contact handling skills and active listening
• Track record of over-achieving quota and a knack for up-selling additional products/services
• Familiarity with CRM systems and best practices
• Customer orientation and ability to adapt/respond to different types of customer personalities
• Ability to multitask, prioritize, and manage time effectively
• Experience in providing support for financial institutions - an advantage
• Experience in providing support in a B2C environment - an advantage
• Knowledge of U.S. stock markets and terminology - an advantage
Location: Remote work in India
Working terms: Night Shifts (05:30 PM to 03:30 AM IST, including 1-hour break), Monday to Friday.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Work from home Jobs sector. This role in Arpora offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
