Job Description
Location: Wellington
Hours: 40 hours per week, Monday to Friday, 08:00 - 17:00
Reports to: Sales and Service Manager
About the Role
As a Customer Services Representative, you will be the first point of contact for our valued customers, handling inquiries, resolving issues, and delivering exceptional service promptly. Your understanding of KPIs and ability to thrive in a fast-paced environment will contribute to team goals and overall customer satisfaction.
Key Responsibilities
Handle calls, emails, and web-based inquiries within service level agreements (SLAs).
Resolve customer inquiries professionally, taking full ownership until resolution.
Communicate effectively, keeping customers informed throughout the process.
Support new and existing customers with check-in calls and follow-up on additional service requests.
Provide basic quotes for casual hires or service upgrades.
Solve problems with a solution-focused approach to enhance the customer experience.
Contribute to continuous process improvements by providing feedback and ideas.
Stay up-to-date with product knowledge, pricing, and business processes.
Hours: 40 hours per week, Monday to Friday, 08:00 - 17:00
Reports to: Sales and Service Manager
About the Role
As a Customer Services Representative, you will be the first point of contact for our valued customers, handling inquiries, resolving issues, and delivering exceptional service promptly. Your understanding of KPIs and ability to thrive in a fast-paced environment will contribute to team goals and overall customer satisfaction.
Key Responsibilities
Handle calls, emails, and web-based inquiries within service level agreements (SLAs).
Resolve customer inquiries professionally, taking full ownership until resolution.
Communicate effectively, keeping customers informed throughout the process.
Support new and existing customers with check-in calls and follow-up on additional service requests.
Provide basic quotes for casual hires or service upgrades.
Solve problems with a solution-focused approach to enhance the customer experience.
Contribute to continuous process improvements by providing feedback and ideas.
Stay up-to-date with product knowledge, pricing, and business processes.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Telecaller Jobs sector. This role in Wellington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Telecaller Jobs is a plus.
