Customer Service Representative

Mammoth is a world-leading equipment and power system solutions provider with global offices in Australia, New Zealand, Canada, Mexico, and Argentina. We offer a broad range of innovative bespoke and universal solutions to the mining, transport, rail, industrial, agriculture and marine industries globally.

We are currently looking to recruit 2x seasoned Customer Service Representatives to be the interface between our organisation and our clients. The successful candidates will be responsible for processing orders and customer service-related tasks to assist in providing a streamlined approach between our clients and our production team.

About the role:

Process orders

Generate quotes

Triage Central Inbox

Order ETA communications and tracking to customer

Order acknowledgment

Maintaining and updating customer profiles

Responding to issues and questions from customers and the internal sales teams

Provide tier 1 post-sale support inclusive of order status, returns, exchanges and the like

Our team currently execute rotating rosters consisting of the below shift patterns below:

Shift 1: 6:30am – 2:30pm

Shift 2: 8.30am - 4.30pm

Shift 3: 11.00am - 7.00pm

Optional weekends and public holiday coverage is available. This is also a rotating and on-call roster with work from home arrangements in place.

What experience should you have?

A strong ‘zero harm’ work ethic

Previous experience working within a technical presale or sale support position (business-to-business)

High level phone mannerisms

Excellent negotiating skills

Highly self-motivated with a ‘can do’ / ‘will do’ drive

Ability to communicate and work effectively as part of a diverse and dynamic team

Ability to cope well when working under tight deadlines and associated pressure

Attention to detail and quality

Strong time management and awareness

We live by our ‘Stronger with Mammoth' Core Values of Innovation, Collaboration, Communication, Inclusion, Passion, Sustainability and Zero Harm. If our values resonate with you, we look forward to your application.