Job Description
Full job description
Founded in 1995, Vulcan is Australasia’s highest performing metals distributor and processor, delivering solutions that enable excellence. With 66 sites and ~1300 employees across New Zealand and Australia, our sustained growth can be attributed to our superior service and dedication to continuous improvement across every facet of our business – and this always starts with people.
About the Role
We’re looking for a reliable and organised Customer Service Representative / Administrator to join our team on a 6-month fixed-term contract, covering leave.
This is a hands-on, front-line role supporting customers while keeping our daily operations running smoothly. You’ll be the key link between customers, sales, warehouse, and transport — handling enquiries, processing orders, and managing admin tasks.
What You’ll Be Doing
Answer phone and email enquiries from customers
Process sales orders, quotes, and invoices accurately
Provide friendly, professional customer service
Maintain customer records and job documentation
Support sales and operations teams with daily admin
Coordinate deliveries and liaise with warehouse staff
General office administration and data entry
Hours of work: 9.00am – 4.30pm Monday to Friday (Flexible for successful candidate)
Requirements
Previous experience in customer service and/or administration
Experience in manufacturing, warehousing, or construction-related industries (preferred)
Exposure to sales support or logistics coordination (preferred)
Confident using computers (MS Office / Outlook / CRM or ERP systems)
Accurate data entry and order processing experience
Strong written and verbal communication skills
Ability to multitask and work to deadlines
Benefits
Join a supportive team where your contributions are valued
Long-term career opportunities in a stable, growing business
On-the-job training and development to help you succeed
Represent a trusted brand and make a tangible impact on the industry
Access to our comprehensive health and wellness programme
If you have most of the skills and want to secure your next role in 2026, apply now!
Please note that you must be currently residing in New Zealand or have a valid work visa to be considered for this position.
We are committed to health and safety in our organisation. Due to the nature of this role & our business, a pre-employment drug screen is part of the recruitment process for the successful person.
Founded in 1995, Vulcan is Australasia’s highest performing metals distributor and processor, delivering solutions that enable excellence. With 66 sites and ~1300 employees across New Zealand and Australia, our sustained growth can be attributed to our superior service and dedication to continuous improvement across every facet of our business – and this always starts with people.
About the Role
We’re looking for a reliable and organised Customer Service Representative / Administrator to join our team on a 6-month fixed-term contract, covering leave.
This is a hands-on, front-line role supporting customers while keeping our daily operations running smoothly. You’ll be the key link between customers, sales, warehouse, and transport — handling enquiries, processing orders, and managing admin tasks.
What You’ll Be Doing
Answer phone and email enquiries from customers
Process sales orders, quotes, and invoices accurately
Provide friendly, professional customer service
Maintain customer records and job documentation
Support sales and operations teams with daily admin
Coordinate deliveries and liaise with warehouse staff
General office administration and data entry
Hours of work: 9.00am – 4.30pm Monday to Friday (Flexible for successful candidate)
Requirements
Previous experience in customer service and/or administration
Experience in manufacturing, warehousing, or construction-related industries (preferred)
Exposure to sales support or logistics coordination (preferred)
Confident using computers (MS Office / Outlook / CRM or ERP systems)
Accurate data entry and order processing experience
Strong written and verbal communication skills
Ability to multitask and work to deadlines
Benefits
Join a supportive team where your contributions are valued
Long-term career opportunities in a stable, growing business
On-the-job training and development to help you succeed
Represent a trusted brand and make a tangible impact on the industry
Access to our comprehensive health and wellness programme
If you have most of the skills and want to secure your next role in 2026, apply now!
Please note that you must be currently residing in New Zealand or have a valid work visa to be considered for this position.
We are committed to health and safety in our organisation. Due to the nature of this role & our business, a pre-employment drug screen is part of the recruitment process for the successful person.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative / Administrator position is now open for candidates interested in the Construction, Repair & Maintenance Services sector. This role in Palmerston North offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Construction, Repair & Maintenance Services is a plus.
