Job Description
Dermatouch is looking for a skilled Non-Voice Customer Care Representative to manage customer interactions across WhatsApp, email, chat, and social media. The role focuses on timely resolutions, product guidance, and maintaining a high-quality customer experience — without voice/call support.
Key Responsibilities
Respond to customer queries on WhatsApp, email, website chat, and social channels.
Resolve order-related issues — tracking, returns, refunds, cancellations, replacements.
Provide accurate product and skincare information through written communication.
Maintain response SLAs and ensure high customer satisfaction.
Document interactions and update reports/CRM accurately.
Coordinate with operations, logistics, and D2C teams for escalations.
Identify customer pain points and share actionable insights with the team.
Requirements
Minimum 1 year of experience in a non-voice or chat/email process (D2C or e-commerce preferred).
Strong written communication skills in English & Hindi.
Ability to multitask and manage a high volume of chats/messages.
Basic understanding of skincare products is a plus.
Detail-oriented, patient, and solution-focused.
What We Offer
Energetic D2C startup environment.
Learning exposure to customer experience, brand communication, and D2C operations.
Opportunity to grow into senior CX roles.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹27,000.00 per month
ccccccccccccccccccccc
Key Responsibilities
Respond to customer queries on WhatsApp, email, website chat, and social channels.
Resolve order-related issues — tracking, returns, refunds, cancellations, replacements.
Provide accurate product and skincare information through written communication.
Maintain response SLAs and ensure high customer satisfaction.
Document interactions and update reports/CRM accurately.
Coordinate with operations, logistics, and D2C teams for escalations.
Identify customer pain points and share actionable insights with the team.
Requirements
Minimum 1 year of experience in a non-voice or chat/email process (D2C or e-commerce preferred).
Strong written communication skills in English & Hindi.
Ability to multitask and manage a high volume of chats/messages.
Basic understanding of skincare products is a plus.
Detail-oriented, patient, and solution-focused.
What We Offer
Energetic D2C startup environment.
Learning exposure to customer experience, brand communication, and D2C operations.
Opportunity to grow into senior CX roles.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹27,000.00 per month
ccccccccccccccccccccc
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.