Customer Service Representative

Please expect interview calls from HR between + Am to 6 PM Monday to Friday. Alternatively add your preferred time for interview call in the header of your CV.

This is not a Remote or Work from Home Job

Customer Service Execuitve - Job Duties (International Voice Process US and UK) :

Responsible for Taking inbound calls from customers in US and UK

Learn and practice on existing and new products offered

Thoroughly Learn functions of software and products offered to customers

Speak with clients globally primarily from USA through: Chat, Phone & Email

Co-ordinate with other departments to resolve customer queries and fulfil needs

Complete all assigned customer tickets timely and ensure customer satisfaction

Documentation of cases on the Portal and other efficiently use tools like – Word, Power Point and Excel

Company Website

India http://www.gspan.co.in/

USA https://groundwidgets.com/

Job Types: Full-time, Regular / Permanent

Benefits:

Commuter assistance

Food allowance

Paid sick time

Paid time off

Schedule:

Rotational shift

Supplemental Pay:

Overtime pay

Performance bonus

Shift allowance

Application Question(s):

Are you comfortable with Work from office Job?

Are you willing to relocate to Ahmedabad?

Education:

Bachelor's (Preferred)

Experience:

Customer service: 1 year (Preferred)

International Voice BPO (Inbound Calls): 1 year (Required)