Job Description
A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product which the company sells. They provide support to customer against the queries raised against purchases.
· Manage large amounts of incoming phone calls
· Manage and respond to customer queries on company website, WhatsApp & other E commerce platforms.
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information keeping the company policies into account.
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
· Accelerate critical complaints / queries to Seniors.
Maintain records of the conversations with the customer and analyze the data. Share reports with the Manager.
· Follow communication procedures, guidelines and policies
Upsell other products wherever possible.
Also, be well-read on company policies and the website for FAQs or policy related answers.
Write and submit timely reports on performance, customer communication and queries
· Manage large amounts of incoming phone calls
· Manage and respond to customer queries on company website, WhatsApp & other E commerce platforms.
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information keeping the company policies into account.
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
· Accelerate critical complaints / queries to Seniors.
Maintain records of the conversations with the customer and analyze the data. Share reports with the Manager.
· Follow communication procedures, guidelines and policies
Upsell other products wherever possible.
Also, be well-read on company policies and the website for FAQs or policy related answers.
Write and submit timely reports on performance, customer communication and queries
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
