Job Description
Require Customer Service Representative for night shift:
We are looking for Customer Service Representative having 0-2 years of exp to manage calls, customer service inquirers, etc,
Main Activities:
· Open and maintain customer records by updating account information in the backend
· Maintain close contact with sales representatives to obtain information regarding product performance, service requirements and customer requests
· Resolve product or service problems by clarifying the customer's complaint / issues
· Prepares product or service reports by collecting and analysing customer information
· Contribute to team effort by accomplishing related results as required
· Manages the office and administration duties as per the Company policy
What are we looking for :
· Having Experience in international semi- voice calling process.
· Excellent verbal communication skills in English is a must
· Knowledge / understanding of online user behaviour
· Excellent telephone etiquette and ability to demonstrate professional grammar and diction is a must
· Proficient in using MS Office Software mainly Word, Excel, Outlook & PowerPoint with excellent documentation and presentation skills
· Possess an ability to establish a report with customers, identify their concerns and needs and provide effective solutions in a timely manner
·Shift timing will be of + hours between 6 PM to 6 AM
Offers:
§ Excellent compensation — well above the market average
§ Extensive opportunities for growth and professional development thanks to our mentoring system
§ Alternate Saturdays working according to roster
We are looking for Customer Service Representative having 0-2 years of exp to manage calls, customer service inquirers, etc,
Main Activities:
· Open and maintain customer records by updating account information in the backend
· Maintain close contact with sales representatives to obtain information regarding product performance, service requirements and customer requests
· Resolve product or service problems by clarifying the customer's complaint / issues
· Prepares product or service reports by collecting and analysing customer information
· Contribute to team effort by accomplishing related results as required
· Manages the office and administration duties as per the Company policy
What are we looking for :
· Having Experience in international semi- voice calling process.
· Excellent verbal communication skills in English is a must
· Knowledge / understanding of online user behaviour
· Excellent telephone etiquette and ability to demonstrate professional grammar and diction is a must
· Proficient in using MS Office Software mainly Word, Excel, Outlook & PowerPoint with excellent documentation and presentation skills
· Possess an ability to establish a report with customers, identify their concerns and needs and provide effective solutions in a timely manner
·Shift timing will be of + hours between 6 PM to 6 AM
Offers:
§ Excellent compensation — well above the market average
§ Extensive opportunities for growth and professional development thanks to our mentoring system
§ Alternate Saturdays working according to roster
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
