Job Description
Job details
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Job type
Full-time
Full Job Description
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As the leader in pharmaceutical track & trace serialization software, capturing approximately 60 to 70 percent of the global market – TraceLink continues to innovate and develop bold solutions to complex problems keeping medicines and medical products from the patients and hospitals who need them. In a global market rife with counterfeit drugs, shortages, recalls and distribution gridlocks TraceLink’s team has responded with creation of The Opus Digital Network Platform. The mission of Opus is to create an ecosystem of customers and partners to build digital networks through our multi-enterprise applications. Seamlessly linking companies, people, processes, and systems to create an effortlessly intelligent and agile supply chain - saving time, resources, and effort in an industry where lives depend on it. Our team of talented professionals continue to bring to life this next stage in TraceLink’s mission of creating a network for the greater good, are you ready to join?
Overview
As part of the Healthcare Operations Services Team you will require a varied skill set consisting of friendly customer service skills, technical comprehension, and interpersonal skills, and time management to be successful. Our goal is to ensure our healthcare customers have a positive experience using our software and are successful in their daily compliance needs. The target candidate will have experience working with web applications, managing customer compliance data, regular customer communication, and troubleshooting issues as well as having a personality which puts the customer experience first.
Responsibilities
Monitor customer systems and resolve issues in a timely manner
Assist in the maintenance and configuration of customers’ vendors, products, and locations
Add and/or update customer users and their access to the system
Interact with TraceLink’s Sales, Support, and Professional Services team to ensure the highest level of customer satisfaction
Digitize compliance data from external systems and paper documents into TraceLink’s system
Work independently on projects and provide regular updates to team management and to customers
Provide feedback on issues that are commonly occurring
Qualifications
1-3 years experience in a Customer Service Representative environment
Passionate about providing a positive customer experience
Strong customer friendly communication and attitude
Excellent verbal and written communication skills
Focused to get the job completed with high quality in a timely manner
Ability to follow operational processes
Focus on details in a compliance environment
Bachelor’s Degree with any specialization
Hiring Insights
Job activity
Posted 1 day ago
TraceLink, Inc.
No matching job preferences
Job type
Full-time
Full Job Description
:
As the leader in pharmaceutical track & trace serialization software, capturing approximately 60 to 70 percent of the global market – TraceLink continues to innovate and develop bold solutions to complex problems keeping medicines and medical products from the patients and hospitals who need them. In a global market rife with counterfeit drugs, shortages, recalls and distribution gridlocks TraceLink’s team has responded with creation of The Opus Digital Network Platform. The mission of Opus is to create an ecosystem of customers and partners to build digital networks through our multi-enterprise applications. Seamlessly linking companies, people, processes, and systems to create an effortlessly intelligent and agile supply chain - saving time, resources, and effort in an industry where lives depend on it. Our team of talented professionals continue to bring to life this next stage in TraceLink’s mission of creating a network for the greater good, are you ready to join?
Overview
As part of the Healthcare Operations Services Team you will require a varied skill set consisting of friendly customer service skills, technical comprehension, and interpersonal skills, and time management to be successful. Our goal is to ensure our healthcare customers have a positive experience using our software and are successful in their daily compliance needs. The target candidate will have experience working with web applications, managing customer compliance data, regular customer communication, and troubleshooting issues as well as having a personality which puts the customer experience first.
Responsibilities
Monitor customer systems and resolve issues in a timely manner
Assist in the maintenance and configuration of customers’ vendors, products, and locations
Add and/or update customer users and their access to the system
Interact with TraceLink’s Sales, Support, and Professional Services team to ensure the highest level of customer satisfaction
Digitize compliance data from external systems and paper documents into TraceLink’s system
Work independently on projects and provide regular updates to team management and to customers
Provide feedback on issues that are commonly occurring
Qualifications
1-3 years experience in a Customer Service Representative environment
Passionate about providing a positive customer experience
Strong customer friendly communication and attitude
Excellent verbal and written communication skills
Focused to get the job completed with high quality in a timely manner
Ability to follow operational processes
Focus on details in a compliance environment
Bachelor’s Degree with any specialization
Hiring Insights
Job activity
Posted 1 day ago
TraceLink, Inc.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative Associate position is now open for candidates interested in the MIS Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
