Job Description
Full job description
GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time.
Customer Experience Representative
Hybrid working – office and home
Varied customer support – merchants, plumbers and customers
Calm, solution‑focused calls – minimal escalations
This role sits within GWA’s New Zealand Customer Experience team, supporting customers, plumbers and merchants across a broad range of enquiries.
It’s a varied role combining customer service, technical support and administration.
You’ll respond to calls and emails, help people find the right information, and work with internal systems and product documentation to resolve issues.
This isn’t a high‑pressure call centre role. Conversations are generally calm and solution‑focused, and you’ll be supported by a stable, experienced team.
About the role
Respond to phone and email enquiries from merchants, plumbers and customers
Provide after‑sales support and product information
Help answer technical questions or locate the right information
Manage orders, emails and follow‑up actions
Work within established processes, systems and workflows
Build product knowledge through on‑the‑job training and support
Ideally you’ll have
Experience in customer service, support, admin or contact centre roles
Confidence speaking with a range of people by phone and email
Good attention to detail and comfort working with systems
Willingness to learn technical products and processes
A practical, solutions‑focused approach
A trade or plumbing background isn’t required. Training is provided.
The team
You’ll join a well‑established team with long tenure and strong internal knowledge. Support is hands‑on and collaborative, with clear ways of working and shared knowledge across the group.
Working at GWA
GWA Group is an ASX‑listed business behind some of Australasia’s most recognised kitchen, bathroom and water brands, including Caroma , Dorf , Methven and Clark . We design, market and distribute products across Australia and New Zealand with a strong focus on quality, sustainability and long‑term relationships.
If you enjoy learning new things, helping people solve problems, and working in a supportive team, we’d like to hear from you.
Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position.
GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time.
Customer Experience Representative
Hybrid working – office and home
Varied customer support – merchants, plumbers and customers
Calm, solution‑focused calls – minimal escalations
This role sits within GWA’s New Zealand Customer Experience team, supporting customers, plumbers and merchants across a broad range of enquiries.
It’s a varied role combining customer service, technical support and administration.
You’ll respond to calls and emails, help people find the right information, and work with internal systems and product documentation to resolve issues.
This isn’t a high‑pressure call centre role. Conversations are generally calm and solution‑focused, and you’ll be supported by a stable, experienced team.
About the role
Respond to phone and email enquiries from merchants, plumbers and customers
Provide after‑sales support and product information
Help answer technical questions or locate the right information
Manage orders, emails and follow‑up actions
Work within established processes, systems and workflows
Build product knowledge through on‑the‑job training and support
Ideally you’ll have
Experience in customer service, support, admin or contact centre roles
Confidence speaking with a range of people by phone and email
Good attention to detail and comfort working with systems
Willingness to learn technical products and processes
A practical, solutions‑focused approach
A trade or plumbing background isn’t required. Training is provided.
The team
You’ll join a well‑established team with long tenure and strong internal knowledge. Support is hands‑on and collaborative, with clear ways of working and shared knowledge across the group.
Working at GWA
GWA Group is an ASX‑listed business behind some of Australasia’s most recognised kitchen, bathroom and water brands, including Caroma , Dorf , Methven and Clark . We design, market and distribute products across Australia and New Zealand with a strong focus on quality, sustainability and long‑term relationships.
If you enjoy learning new things, helping people solve problems, and working in a supportive team, we’d like to hear from you.
Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the Plumber Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Plumber Jobs is a plus.
