Job Description
This role centers around customer satisfaction within a successful New Zealand company. As a Customer Service Representative, you’ll handle customer enquiries, troubleshoot issues, actively listen, and demonstrate empathy.
Your responsibilities will include:
Managing customer enquiries and seeing them through to resolution
Carrying out tasks with meticulous attention to detail and proactivity
Identifying opportunities to streamline customer interactions and providing feedback for process improvement
Promptly responding to customers via phone, email, and live chat
Facilitating effective communication between internal teams and customers
To excel in this role, you should possess:
Strong written and verbal communication skills
Excellent time management and attention to detail
Confidence in using software, technology, and various systems
Resilience, professionalism, and a pleasant phone manner
Join this dynamic, proactive team where you’ll have the opportunity to collaborate, problem-solve, and leverage your customer service expertise. This company offers attractive benefits and flexibility. If your experience aligns with the above requirements, don’t hesitate to apply
Emergent specialises in providing experienced and skilled temporary and permanent staff to a wide variety of businesses. Our team are a long-standing and well-established team of recruitment professionals. We offer a fresh approach to recruitment, and we are passionate about what we do, which is why our brand is synonymous with quality and professionalism. For more information on this role and other opportunities, please visit www.emergent.co.nz.
Please follow and like our Emergent page on LinkedIn and Facebook for news and regular updates on available roles.
Please note: It is a requirement that you must already hold a New Zealand Passport or valid working visa to apply for this role, along with a full New Zealand Drivers Licence, to apply for this role
Your responsibilities will include:
Managing customer enquiries and seeing them through to resolution
Carrying out tasks with meticulous attention to detail and proactivity
Identifying opportunities to streamline customer interactions and providing feedback for process improvement
Promptly responding to customers via phone, email, and live chat
Facilitating effective communication between internal teams and customers
To excel in this role, you should possess:
Strong written and verbal communication skills
Excellent time management and attention to detail
Confidence in using software, technology, and various systems
Resilience, professionalism, and a pleasant phone manner
Join this dynamic, proactive team where you’ll have the opportunity to collaborate, problem-solve, and leverage your customer service expertise. This company offers attractive benefits and flexibility. If your experience aligns with the above requirements, don’t hesitate to apply
Emergent specialises in providing experienced and skilled temporary and permanent staff to a wide variety of businesses. Our team are a long-standing and well-established team of recruitment professionals. We offer a fresh approach to recruitment, and we are passionate about what we do, which is why our brand is synonymous with quality and professionalism. For more information on this role and other opportunities, please visit www.emergent.co.nz.
Please follow and like our Emergent page on LinkedIn and Facebook for news and regular updates on available roles.
Please note: It is a requirement that you must already hold a New Zealand Passport or valid working visa to apply for this role, along with a full New Zealand Drivers Licence, to apply for this role
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative position is now open for candidates interested in the BPO Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.