Job Description
We are hiring for Officer -Customer Complaints Process based out of Mumbai Andheri
Preferred Immediate joiners
Role
Respond to customer inquiries via phone, email, or live chat in a timely and professional manner
Resolve customer complaints and issues, and escalate to higher-level management as necessary
Record customer interactions and transactions in a customer service database
Maintain a thorough knowledge of the company's products, services, and processes
Provide customers with information about product features, pricing, and availability
Follow up with customers to ensure their needs have been met and to resolve any outstanding issues.
Willingness to learn work and passion for excelling in Customer complaint on time.
Requirements
Any Graduates preferable / B. Com Graduates/Postgraduates.
Minimum 1- 4 years’ experience in Customer complaint process.
CTC: based on experience and company norms, not exceeding Rs. 28,000 per month
· Good communication skills.
· Fair knowledge of CRM & Finacle.
· Understanding of branch banking / customer complaints/ fraud cases handling / deposits / CASA / loans/ ATM / credit cards / misleading sales etc. as desired by client.
· Fair knowledge in MS Excel / Word.
· Preparation of reports and on time submission to client officials
· To conduct meetings with clients in their location, to report to IBL Internal Ombudsman officer.
Adhering to the internal and Client’s disciplines, policies
Job Types: Full-time, Regular / Permanent
Salary: ₹22,000.00 - ₹28,000.00 per month
Benefits:
Provident Fund
Ability to commute/relocate:
Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
English (Preferred)
Speak with the employer
++1 +535XXXXXX
Application Deadline: 22/07/2026
Expected Start Date: 20/07/2026
Preferred Immediate joiners
Role
Respond to customer inquiries via phone, email, or live chat in a timely and professional manner
Resolve customer complaints and issues, and escalate to higher-level management as necessary
Record customer interactions and transactions in a customer service database
Maintain a thorough knowledge of the company's products, services, and processes
Provide customers with information about product features, pricing, and availability
Follow up with customers to ensure their needs have been met and to resolve any outstanding issues.
Willingness to learn work and passion for excelling in Customer complaint on time.
Requirements
Any Graduates preferable / B. Com Graduates/Postgraduates.
Minimum 1- 4 years’ experience in Customer complaint process.
CTC: based on experience and company norms, not exceeding Rs. 28,000 per month
· Good communication skills.
· Fair knowledge of CRM & Finacle.
· Understanding of branch banking / customer complaints/ fraud cases handling / deposits / CASA / loans/ ATM / credit cards / misleading sales etc. as desired by client.
· Fair knowledge in MS Excel / Word.
· Preparation of reports and on time submission to client officials
· To conduct meetings with clients in their location, to report to IBL Internal Ombudsman officer.
Adhering to the internal and Client’s disciplines, policies
Job Types: Full-time, Regular / Permanent
Salary: ₹22,000.00 - ₹28,000.00 per month
Benefits:
Provident Fund
Ability to commute/relocate:
Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
English (Preferred)
Speak with the employer
++1 +535XXXXXX
Application Deadline: 22/07/2026
Expected Start Date: 20/07/2026
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative| Banking Experience Only| |Andheri position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
