Job Description
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Contact Center Shared Services Representative.
Working in a contact center environment handling multiple customer queries from our customers typically on multiple products and or propositions
Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction.
Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services, and solutions.
Responsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activities.
Responsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
Recognize and adjust support approach to accommodate all levels of customer’s experience & Communicate positively with team members, customers, and other partners.
Must have education standard to at least high school diploma and be of a legal working age
Must be proficient in English (Written/Spoken) with good typing skills
Open to working flexible shifting schedules
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
Takes pride in delivering what is promised in line with the customer and service expectations
Proficiency with personal computers and basic software packages and specialized applications
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
• **Issued by HSBC Electronic Data Processing (India) Private LTD***
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Contact Center Shared Services Representative.
Working in a contact center environment handling multiple customer queries from our customers typically on multiple products and or propositions
Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction.
Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services, and solutions.
Responsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activities.
Responsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
Recognize and adjust support approach to accommodate all levels of customer’s experience & Communicate positively with team members, customers, and other partners.
Must have education standard to at least high school diploma and be of a legal working age
Must be proficient in English (Written/Spoken) with good typing skills
Open to working flexible shifting schedules
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
Takes pride in delivering what is promised in line with the customer and service expectations
Proficiency with personal computers and basic software packages and specialized applications
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
• **Issued by HSBC Electronic Data Processing (India) Private LTD***
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Representative (Banking & Finance) position is now open for candidates interested in the Bank Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.